Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Average customer rating
4
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
90
4 Stars
9
3 Stars
11
2 Stars
11
1 Star
17
79%of customers recommend this product.
(
90 out of
114)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Posted by: Krista
Verified Purchase:Yes
I stay up to date on iPhones and wouldn't get one without a Defender case. I have dropped my phone, on tile, on cement, out of the car and every time I am so grateful that it is protected and that I have never had an issue with my phone. Good work Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ChrisK
Verified Purchase:Yes
My old iPhone had an Otterbox Defender on it. On vacation I left it on the roof of my car. Flew off at a spot where you’re driving 50 mph. Came back an hour later looking for it and on Find My iPhone it showed it was in the road. It had been sitting in the center of a busy road in Mt Pleasant, SC (IOP Connector.). I totally expected it to be smashed and when I picked it up, the phone was working perfectly. I’ll never use anything else.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: CW2277
Verified Purchase:Yes
6th Otter I have bought. I get a new phone, I order a new Otter. What else could I say?
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Worse case
on January 7, 2023
Posted by: Kbbbbbbbb
The case had been doing fine but never put it to the test. It fell out of my jacket pockets at the grocery store and found this shatter when I picked it up. Didn’t protect my phone at all.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 11, 2023
Your frustration is, of course, understandable, and we are truly sorry to learn of the damage your iPhone sustained during that spill at the grocery store while covered by the Defender Series Pro case.
We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes; but unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with repairs to your device's backside, though we would very much like to get you set up with a new case for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes; but unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with repairs to your device's backside, though we would very much like to get you set up with a new case for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Was Great; Now Just Okay
on April 8, 2023
Posted by: Oliver
I've bought the Defender for every iphone I've ever owned. After the first Defender, I didn't bother to even look around when buying / upgrading phones.
Long time advocate for OtterBox but I would probably not buy again. Similar to other posts, the new version for (e.g., for the iphone 12) is a disappointment if you had the prior versions.
The lack of built-in screen protection is suboptimal for a series who had a following of people that were happy to trade bulk for protection. The old versions made your phone indestructible; but this version offers considerably less.
I'm upgrading my phone in the next month and will shop around to see what's available elsewhere in the market. It isn't that the OtterBox is bad; it just isn't great anymore.
I suspect if the company reviews ratings on prior versions vs. newer versions, they will similarly see a trend in customer satisfaction.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 11, 2023
Hey there, Oliver! We're very sorry for any disappointment you've had with the Defender Series Pro case for your iPhone 12, especially since you've been such a big fan in the past. Our engineers removed the built-in screen protector from our Defender Series case a few years back to ensure complete functionality with the newest devices. In doing so, they redesigned the case to provide the same drop protection even without the built-in screen protector.
If you're looking for 360 degree protection, we'd recommend pairing this case with one of our trusted screen protectors, like the Alpha or Amplify Glass. Or feel free to check out our fully encased waterproof FRĒ Series case when you're about to upgrade your device. We sincerely appreciate you taking the time to share this feedback with us though and we'll be sure to pass it along to our design team for you. Please feel free to give our awesome Otters a ring at 1-855-688-7269 with any questions or if you'd like to discuss this further.
Kindly,
OtterBox Customer Support
If you're looking for 360 degree protection, we'd recommend pairing this case with one of our trusted screen protectors, like the Alpha or Amplify Glass. Or feel free to check out our fully encased waterproof FRĒ Series case when you're about to upgrade your device. We sincerely appreciate you taking the time to share this feedback with us though and we'll be sure to pass it along to our design team for you. Please feel free to give our awesome Otters a ring at 1-855-688-7269 with any questions or if you'd like to discuss this further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Otterrocks
Verified Purchase:Yes
Slimmer than prior years and not as bulky either and I love it! Very nice improvements to this year’s cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Hapycmpr
Verified Purchase:Yes
I use Defender cases for my iPhones, this one doesn't disappoint. I work in construction and it's great for me, without a case, the phone was too slippery.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jrussell
Verified Purchase:Yes
This is the second time I have bought an Otter case. I really love them. The fit and the color varsity blue is great. I got the anti microbial case to help with germs. I would buy it again!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com