Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
91
4 Stars
10
3 Stars
11
2 Stars
11
1 Star
17
79%of customers recommend this product.
(
90 out of
114)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Posted by: Richard
Verified Purchase:Yes
I am having problems with my phone (ex: volume on ringer & keeps going to shutdown screen continues to try to make emergency calls) with this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 3, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: sd breadman
Verified Purchase:Yes
Well designed, tough case with good assembly instructions on line.
Written by a customer while visiting otterbox.com
Posted by: Chronos
Verified Purchase:Yes
I’ve used otterbox for a long while now since I got my first phone and I can guarantee you I woulda broken several phones by now without it. The amount of corner-hits these things have kept from being screen-shattering is insane. Very good case. Would recommend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
I really like, doesn’t work with magnetic charge
on January 31, 2026
Posted by: Zachary Rolsten
Verified Purchase:Yes
I really like this phone case, the only reason I didn’t give it 5 stars is that it doesn’t work with my mag safe charger
Written by a customer while visiting otterbox.com