Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Posted by: Niraj
Verified Purchase:Yes
I purchased the Earl Grey color, which I think goes really well with the graphite iPhone 12 Pro. I'm coming from a black OtterBox Commuter for an iPhone 6s. This Symmetry case is much sleeker and understated. The case has a very mature, modern feel that matches the premium, jewelry-like feeling of the iPhone. It's very light and durable.
I am a little worried about cracking the screen or lens area. The case doesn't protrude much higher than the camera lenses if at all so we'll have to see whether the case prevents any cracking. I will be purchasing a screen protector in addition to this case just to be safe. Overall, I'm generally happy with the purchase and would recommend it to anyone looking for a no-frills, minimalist case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DiDi
Verified Purchase:Yes
I bought a new phone and had to get a new case. Otter box did so well protecting my last phone so I bought this one. It was delivered quickly, fits very well and is a beautiful soft pinkish color.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LPAC
Verified Purchase:Yes
Had a Symmetry case for my iPhone8 and it saved it from multiple drops on concrete. This case carries over the same protective design, thin, slides into my pocket easily.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BobP
Verified Purchase:Yes
I purchased my first Symmetry case years ago and have sought this model out for my last 3 iPhones. To my mind the Symmetry offers the best balance of protection, comfort and style. Great case, great company.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JHA83
Verified Purchase:Yes
I love the design and the simplicity of the case, but, the surface is very slippery thus easy drop. Which slightly defeats the purpose. It’s nice that it allows for wireless charging however it takes a while and the casing heats up in the process.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , November 26, 2020
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Disappointed
Verified Purchase:Yes
I had the Defender on my previous phone, and I liked that one better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 24, 2020
Hi there,
We’re sorry that the Symmetry Series Case is not living up to your previous Defender Series experience. Thankfully, we do offer the Defender Series Case for your iPhone 12 or 12 Pro! You can check it out at the link below.
https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65402.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
If you have any questions, please do not hesitate to reach out to our friendly Otters at the following link.
https://www.otterbox.com/en-us/contact-us
Cheers,
OtterBox Customer Service Team
We’re sorry that the Symmetry Series Case is not living up to your previous Defender Series experience. Thankfully, we do offer the Defender Series Case for your iPhone 12 or 12 Pro! You can check it out at the link below.
https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65402.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
If you have any questions, please do not hesitate to reach out to our friendly Otters at the following link.
https://www.otterbox.com/en-us/contact-us
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jen55788
Verified Purchase:Yes
This case is way too slick. No grip. Their cases are also way too expensive considering they don’t come with a front cover anymore and you have to buy a glass separately.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 25, 2020
Hi, Jen!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: DinoP
Verified Purchase:Yes
It’s a simple black case. I like how it looks but I wish it was rubberized though. It can slip out of your hands and easy if you’re not careful.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 16, 2020
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com