Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Posted by: zalgebar
Verified Purchase:Yes
The last Symmetry case I bought (for iPhone XS) was great. I was able to feel the tactile feedback on the buttons, and the case could come off with only a little bit of force. This one requires quite a bit a force to remove, almost to the point where I'm scared I might start to bend the phone. The buttons to not allow for any tactile feedback which is an important function of buttons (I would have thought that was a given?). Anyways, its still protective, and provides good protection for the face and the camera. The material hasn't cheapened, which is common for many manufacturers now a days. My only gripe with the material would be that you are now able to feel the seams where the rubber/silicone material was melded together. The hard plastic still feels great, and is in fact bit more slippery, which I like. It keeps the phone from grabbing in the pocket. I still love the Symmetry line and have been an avid Otterbox advocate since 2009, but if the extreme tightness and lack of feedback on buttons continues on the next generation, I might switch to a new brand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 22, 2020
Hi there!
We're sorry to hear you have issues removing your Symmetry Series Case and that it feels a bit too tight on your device. Our cases are custom designed to form fit the device, providing trusted protection drop after drop. To remove the case, we'd suggest starting at the top right corner and peeling back the silicone. Then simply work your way clockwise around the phone until it's free! As for the side buttons, those buttons will soften up just a bit with a little time and use.
We appreciate your feedback and we'll be sure to pass it up the ladder for you. If you have any other questions or concerns, feel free to contact our CS team following the link below, and we'd like to help in any way we can!
https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear you have issues removing your Symmetry Series Case and that it feels a bit too tight on your device. Our cases are custom designed to form fit the device, providing trusted protection drop after drop. To remove the case, we'd suggest starting at the top right corner and peeling back the silicone. Then simply work your way clockwise around the phone until it's free! As for the side buttons, those buttons will soften up just a bit with a little time and use.
We appreciate your feedback and we'll be sure to pass it up the ladder for you. If you have any other questions or concerns, feel free to contact our CS team following the link below, and we'd like to help in any way we can!
https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: nal7
Verified Purchase:Yes
Pretty color, but not the rubbery grippy material like my first Otterbox. Too slippery for me!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 9, 2021
Hi there!
We're sorry to hear that you're having trouble holding onto your Symmetry Series case! If you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series case here: https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65401.html#start=1
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having trouble holding onto your Symmetry Series case! If you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series case here: https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65401.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: DinoP
Verified Purchase:Yes
It’s a simple black case. I like how it looks but I wish it was rubberized though. It can slip out of your hands and easy if you’re not careful.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 16, 2020
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JHA83
Verified Purchase:Yes
I love the design and the simplicity of the case, but, the surface is very slippery thus easy drop. Which slightly defeats the purpose. It’s nice that it allows for wireless charging however it takes a while and the casing heats up in the process.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , November 26, 2020
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Chaz
Verified Purchase:Yes
The case is fine, and does the job as expected. However, I will be purchasing another case becuase the Otterbox is too slippery in my hand. I had a another case on my iPhone X and it was easier to hold onto due to the grips on the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 22, 2020
Hey Chaz,
We're sorry to hear the Symmetry case is tough to grip. The rubber edges around the screen of the phone should help ease things though! If you find this isn't the case for you then no sweat, we'd recommend the Defender Series! The outer layer of this case is silicone, which you may find is easier to hold on to! Check it out: https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65401.html#start=1
Happy holidays,
OtterBox Customer Service Team
We're sorry to hear the Symmetry case is tough to grip. The rubber edges around the screen of the phone should help ease things though! If you find this isn't the case for you then no sweat, we'd recommend the Defender Series! The outer layer of this case is silicone, which you may find is easier to hold on to! Check it out: https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65401.html#start=1
Happy holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Linda
Verified Purchase:Yes
The colors are beautiful, but it's very difficult to get the Apple MagSafe Charger to stick to the phone with the case on. I had been told that it would work with MagSafe, and although it does work, it doesn't adhere well at all.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Shattered Back Glass
on December 29, 2022
Posted by: snipguy2
I have been using OtterBox products for as long as our family has had iPhones, but this particular model failed in a way I’ve never experienced before.
I’ve never had any major impacts or drops since my new device arrived in July. I took my phone out at a social event only to have a friend point out the back camera square of glass shattered. Startled, I removed the case to find the back glass was completely broken into small pieces.
The scary thing is that it was only due to daily use. Case was never removed since purchased, yet I now have broken the back glass, which I didn’t even know was possible.
Frequently the case corners would be popped off the sides and wouldn’t fully wrap around the phone when I pulled it out of my pocket after sitting in the car or the office. Also, I am out a hefty deductible on insurance for yet another replacement.
Unfortunately, I cannot recommend this product or the similar Symmetry models.
I’ve never had any major impacts or drops since my new device arrived in July. I took my phone out at a social event only to have a friend point out the back camera square of glass shattered. Startled, I removed the case to find the back glass was completely broken into small pieces.
The scary thing is that it was only due to daily use. Case was never removed since purchased, yet I now have broken the back glass, which I didn’t even know was possible.
Frequently the case corners would be popped off the sides and wouldn’t fully wrap around the phone when I pulled it out of my pocket after sitting in the car or the office. Also, I am out a hefty deductible on insurance for yet another replacement.
Unfortunately, I cannot recommend this product or the similar Symmetry models.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: IanL
Verified Purchase:Yes
It’s a great case. Seems well made and fits well. I also bought a Tech21 Evo Check case and I prefer the symmetry. It’s more narrow and seems to protect the screen a little better. Qi charging works fine.
I do want to mention that on my case the volume buttons are hard to press but the power button is fine. I contacted support and they said to give it a week and if it doesn’t loosen up to reach out to them again. Just something to keep in mind.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com