Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Posted by: Trina
Verified Purchase:Yes
I've dropped my phone already using this case, and while it certainly protected the phone I find the buttons hard to use. You need to have your finger aligned juuuuust right to actually press the button through the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 15, 2021
Hey, Trina!
We're sorry to hear about your disappointment with your Symmetry Series case, but we're glad to hear that your phone has been protected. It's odd to hear that you're having issues with the buttons on your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you a replacement case here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case, but we're glad to hear that your phone has been protected. It's odd to hear that you're having issues with the buttons on your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you a replacement case here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: B in MT
Verified Purchase:Yes
The case is a little slick to hold. My biggest dislike is how hard it is to press the power button. I keep accidentally taking screen shots when I'm trying to turn the phone screen off.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 8, 2021
Hi there,
We're so sorry this Symmetry Series case isn't checking off all your boxes. New cases require a period of consistent use to break things in. The buttons on your case may be a little stubborn at first, but they should warm up after a couple of weeks.
If you're still having trouble, please feel free to touch base below, and we'll dive in with some more troubleshooting tips which should smooth things over in no time at all!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry this Symmetry Series case isn't checking off all your boxes. New cases require a period of consistent use to break things in. The buttons on your case may be a little stubborn at first, but they should warm up after a couple of weeks.
If you're still having trouble, please feel free to touch base below, and we'll dive in with some more troubleshooting tips which should smooth things over in no time at all!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ali K
Verified Purchase:Yes
I bought this for my son who bought the newest I phone. He loves it and says his phone is a lot more protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dragonparis
Verified Purchase:Yes
I bought the Earl Gray Symmetry case for my iPhone 12 Pro before I got my new phone so my phone would be protected as soon as it was unboxed. I bought the Cake Pop Pink for myself a Christmas present. Always buy 2 Symmetry cases for my new phones so I can switch them out. I have never had anything but Otterbox Cases on my iPhones. I feel like they are very well protected and when the directions are followed on putting the case on they are pretty easy to put on but the phone feels very snug in the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Exactly what you expect from Symmetry series
on December 23, 2020
Posted by: Jeremy
Verified Purchase:Yes
Works great. I upgrade my previous iPhone which had an Otterbox symmetry case to this one, and works exactly how I'd expect. No issues.
Written by a customer while visiting otterbox.com
Posted by: Bill A
Verified Purchase:Yes
Exactly what I was looking for. Works well! Thanks
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: SweetPea02
Verified Purchase:Yes
One month in and I am loving this case for my new iPhone 12! Great fit, everything works including MagSafe and it feels great in my hand. The protection is fantastic.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: zalgebar
Verified Purchase:Yes
The last Symmetry case I bought (for iPhone XS) was great. I was able to feel the tactile feedback on the buttons, and the case could come off with only a little bit of force. This one requires quite a bit a force to remove, almost to the point where I'm scared I might start to bend the phone. The buttons to not allow for any tactile feedback which is an important function of buttons (I would have thought that was a given?). Anyways, its still protective, and provides good protection for the face and the camera. The material hasn't cheapened, which is common for many manufacturers now a days. My only gripe with the material would be that you are now able to feel the seams where the rubber/silicone material was melded together. The hard plastic still feels great, and is in fact bit more slippery, which I like. It keeps the phone from grabbing in the pocket. I still love the Symmetry line and have been an avid Otterbox advocate since 2009, but if the extreme tightness and lack of feedback on buttons continues on the next generation, I might switch to a new brand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 22, 2020
Hi there!
We're sorry to hear you have issues removing your Symmetry Series Case and that it feels a bit too tight on your device. Our cases are custom designed to form fit the device, providing trusted protection drop after drop. To remove the case, we'd suggest starting at the top right corner and peeling back the silicone. Then simply work your way clockwise around the phone until it's free! As for the side buttons, those buttons will soften up just a bit with a little time and use.
We appreciate your feedback and we'll be sure to pass it up the ladder for you. If you have any other questions or concerns, feel free to contact our CS team following the link below, and we'd like to help in any way we can!
https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear you have issues removing your Symmetry Series Case and that it feels a bit too tight on your device. Our cases are custom designed to form fit the device, providing trusted protection drop after drop. To remove the case, we'd suggest starting at the top right corner and peeling back the silicone. Then simply work your way clockwise around the phone until it's free! As for the side buttons, those buttons will soften up just a bit with a little time and use.
We appreciate your feedback and we'll be sure to pass it up the ladder for you. If you have any other questions or concerns, feel free to contact our CS team following the link below, and we'd like to help in any way we can!
https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com