Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Posted by: Anonymous
Verified Purchase:Yes
Does not fit the iPhone 12 good volume buttons don’t line up
Response from otterbox.comBy OtterBox, Customer Service , September 18, 2023
Hello! We apologize for the fit issue you have experienced with your Symmetry Series case. Please give our CS Team a call at 1-855-688-7269 as we have an awesome warranty, and we are happy to help!
Written by a customer while visiting otterbox.com
Posted by: Disappointed
Verified Purchase:Yes
I had the Defender on my previous phone, and I liked that one better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 24, 2020
Hi there,
We’re sorry that the Symmetry Series Case is not living up to your previous Defender Series experience. Thankfully, we do offer the Defender Series Case for your iPhone 12 or 12 Pro! You can check it out at the link below.
https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65402.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
If you have any questions, please do not hesitate to reach out to our friendly Otters at the following link.
https://www.otterbox.com/en-us/contact-us
Cheers,
OtterBox Customer Service Team
We’re sorry that the Symmetry Series Case is not living up to your previous Defender Series experience. Thankfully, we do offer the Defender Series Case for your iPhone 12 or 12 Pro! You can check it out at the link below.
https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65402.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
If you have any questions, please do not hesitate to reach out to our friendly Otters at the following link.
https://www.otterbox.com/en-us/contact-us
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
I thought I was buying a clear symmetry case but what showed up has glitter all over it. Somehow I ordered the wrong thing. Not sure if when I navigated away from the clear case selections to the solid colors and back to the clears if the glitter one was selected but that is what I got. Since there is no phone support, the only option is to try to do a warranty but it kicks it back because I didnt buy a clear case. So, now I am stuck with a glittery case :(
Response from otterbox.comBy OtterBox , Customer Service Team , November 17, 2020
Hi, Robert!
We're sorry to hear about your disappointment with your Symmetry Series case! Though we aren't able to do exchanges, we'd be more than happy to set up a return for you, so you can place a new order for your Symmetry Series Clear case. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! Though we aren't able to do exchanges, we'd be more than happy to set up a return for you, so you can place a new order for your Symmetry Series Clear case. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Not a review, got a question though
on June 17, 2021
Posted by: Joe M
Does the symmetry case for the 11 pro work with the 12 pro as well?
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Right
Verified Purchase:Yes
I have for a few months and I love it is a great gift for any of my family
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Harold2
Verified Purchase:Yes
I bought this for my new iPhone 12 and it fit great. It was easy to install enemy for a first timer.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jen55788
Verified Purchase:Yes
This case is way too slick. No grip. Their cases are also way too expensive considering they don’t come with a front cover anymore and you have to buy a glass separately.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 25, 2020
Hi, Jen!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LPAC
Verified Purchase:Yes
Had a Symmetry case for my iPhone8 and it saved it from multiple drops on concrete. This case carries over the same protective design, thin, slides into my pocket easily.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com