Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Posted by: ajmillik
Verified Purchase:Yes
I’ve always had otterbox symmetry cases for my phones and they have all been excellent at protecting them and this one is no exception! I do have two gripes with this case though. The case is very difficult to remove. But I assume that this is no different than any other case for the iPhone 12 Pro just due to the boxy design. The other is that the earl grey is just too green looking. I was hoping for it to be a more normal grey that would go with the Pacific Blue 12 Pro I have but it is not that. I think it would go well with the 11 Pro Midnight Green shade way more. But overall solid case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: kingkg579
Verified Purchase:Yes
I purchased two new Otterbox cases for my iPhone 12. Both cases had to be returned because they were too tight, especially around the power button. The case would leave keep the power button engaged, leaving the phone inoperable. This was my experience with both the Symmetry and the Aneu cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 6, 2020
Hi kingkg579,
We're bummed to hear these iPhone 12 cases didn't work out for you. For future reference, when installing a Symmetry Series case for iPhone 12/12 Pro/12 Pro Max/12 mini, we recommend starting with the upper right corner of the device (camera and power button corner). After that, the following 3 corners should pop on much easier.
We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're bummed to hear these iPhone 12 cases didn't work out for you. For future reference, when installing a Symmetry Series case for iPhone 12/12 Pro/12 Pro Max/12 mini, we recommend starting with the upper right corner of the device (camera and power button corner). After that, the following 3 corners should pop on much easier.
We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Trina
Verified Purchase:Yes
I've dropped my phone already using this case, and while it certainly protected the phone I find the buttons hard to use. You need to have your finger aligned juuuuust right to actually press the button through the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 15, 2021
Hey, Trina!
We're sorry to hear about your disappointment with your Symmetry Series case, but we're glad to hear that your phone has been protected. It's odd to hear that you're having issues with the buttons on your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you a replacement case here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case, but we're glad to hear that your phone has been protected. It's odd to hear that you're having issues with the buttons on your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you a replacement case here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Different from previous cases
on March 30, 2021
Posted by: Bobbyfitz
I’ve had the Symmetry case for my last two iPhones and really liked them both. But this one feels different. The cutouts for the speakers and lightning port aren’t rounded, so they feel sharp. When I rest my pinky under the phone, it gets irritated quickly. Also, the volume and power buttons are a little difficult to press and don’t “click”. Lastly, the back of the case is very slick. I wish it had more grip to it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 31, 2021
Hi, Bobby!
We're sorry to hear that you're not loving your Symmetry Series case! We appreciate your feedback about the feeling and grip of your case, and we'll be sure to get your thoughts passed up the ladder to our design team. It's odd to hear that you're having troubles with the buttons on your case. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your Symmetry Series case! We appreciate your feedback about the feeling and grip of your case, and we'll be sure to get your thoughts passed up the ladder to our design team. It's odd to hear that you're having troubles with the buttons on your case. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Falls apart within a year.
on January 18, 2024
Posted by: Izzy
I have bought this phone case twice before, both times it has broken down at the rubber siding within a year. The rubber doesn’t stay attached to the plastic backing, and becomes loose. This has lead to my screen protector cracking because it doesn’t protect the edges of my phone anymore. I would not recommend this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 19, 2024
Hello, Izzy! We are so sorry to hear that you have experienced an issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Xmsstayzx84
Verified Purchase:Yes
First of all it’s bright so easy to find, I’m always loosing my phone the case is built way better then other cases. It feels impressive in hands. Get it!
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Longtimeotterboxuser
Verified Purchase:Yes
I bought this because I love otter box protection. I’ve used otter box folio style for over 10 years but now the only have the fold over wallet look which I don’t like. So I bought apple folio and this case. While the folio stayed in place if the phone doesn’t move, it always dropped off if it moved. Even the slightest. It is passing through the magnet and that’s not strong enough. It needs a magnet in it. Needs less to say I ended up with apple case with the magnet in it so the folio is secure and no issues with it dropping off just picking it up.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 28, 2021
Apologies for any confusion prior to purchase, but this specific Symmetry Series Case wasn't actually engineered to be fully compatible with Apple's MagSafe ecosystem.
Although this Symmetry Series case will allow a charge to pass from the MagSafe charger through to the iPhone, it doesn't allow for a magnetic seal to occur. That being said, the OtterBox Symmetry Series+ with MagSafe will make the magnetic connection you're after!
https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/symmetry-series--with-magsafe/77-80138.html#prefn1=featuresRefinements&prefv1=Works+with+MagSafe+Charger&sz=32&start=1
Best,
OtterBox Customer Service Team
Although this Symmetry Series case will allow a charge to pass from the MagSafe charger through to the iPhone, it doesn't allow for a magnetic seal to occur. That being said, the OtterBox Symmetry Series+ with MagSafe will make the magnetic connection you're after!
https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/symmetry-series--with-magsafe/77-80138.html#prefn1=featuresRefinements&prefv1=Works+with+MagSafe+Charger&sz=32&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: No nickname
Verified Purchase:Yes
I bought it expecting the same quality from the last otter box product I purchased about 7 years ago. It fits and will probably work just fine, but darn is it ugly and used looking. It’s already been suggested that I get a new cover. Sigh, you can do better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 12, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your strange experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your strange experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com