Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Customer Rating
3
Different from previous cases
on March 30, 2021
Posted by: Bobbyfitz
I’ve had the Symmetry case for my last two iPhones and really liked them both. But this one feels different. The cutouts for the speakers and lightning port aren’t rounded, so they feel sharp. When I rest my pinky under the phone, it gets irritated quickly. Also, the volume and power buttons are a little difficult to press and don’t “click”. Lastly, the back of the case is very slick. I wish it had more grip to it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 31, 2021
Hi, Bobby!
We're sorry to hear that you're not loving your Symmetry Series case! We appreciate your feedback about the feeling and grip of your case, and we'll be sure to get your thoughts passed up the ladder to our design team. It's odd to hear that you're having troubles with the buttons on your case. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your Symmetry Series case! We appreciate your feedback about the feeling and grip of your case, and we'll be sure to get your thoughts passed up the ladder to our design team. It's odd to hear that you're having troubles with the buttons on your case. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jays
Verified Purchase:Yes
I always loved otter box for my IPhones and I love this color always wanted something other than black
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TLCox
Verified Purchase:Yes
This is the best and safest phone cover I have ever owned. I love the pink color and the sturdy case. I know my phone will be safe from cracks. Thank you Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Linda
Verified Purchase:Yes
The colors are beautiful, but it's very difficult to get the Apple MagSafe Charger to stick to the phone with the case on. I had been told that it would work with MagSafe, and although it does work, it doesn't adhere well at all.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Insanely strong case
on February 13, 2021
Posted by: Noah5180
I bought this same case for an iPhone XS and just recently ran the phone over with a 5 ton fork lift. The phone cosmetically is perfectly fine. But the insides might’ve gotten a little flat. Needless to say I can still use Siri and make calls.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Shay
Verified Purchase:Yes
I BOUGH THIS A MONTH AGO.
I LOVE THE WAY IT FITS AND THE COLOR
I LOVE THE WAY IT FITS AND THE COLOR
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: nal7
Verified Purchase:Yes
Pretty color, but not the rubbery grippy material like my first Otterbox. Too slippery for me!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 9, 2021
Hi there!
We're sorry to hear that you're having trouble holding onto your Symmetry Series case! If you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series case here: https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65401.html#start=1
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having trouble holding onto your Symmetry Series case! If you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series case here: https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65401.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sydney906
Verified Purchase:Yes
Really protects my phone while not being an oddly chunky phone case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com