Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Customer Rating
3
Different from previous cases
on March 30, 2021
Posted by: Bobbyfitz
I’ve had the Symmetry case for my last two iPhones and really liked them both. But this one feels different. The cutouts for the speakers and lightning port aren’t rounded, so they feel sharp. When I rest my pinky under the phone, it gets irritated quickly. Also, the volume and power buttons are a little difficult to press and don’t “click”. Lastly, the back of the case is very slick. I wish it had more grip to it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 31, 2021
Hi, Bobby!
We're sorry to hear that you're not loving your Symmetry Series case! We appreciate your feedback about the feeling and grip of your case, and we'll be sure to get your thoughts passed up the ladder to our design team. It's odd to hear that you're having troubles with the buttons on your case. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your Symmetry Series case! We appreciate your feedback about the feeling and grip of your case, and we'll be sure to get your thoughts passed up the ladder to our design team. It's odd to hear that you're having troubles with the buttons on your case. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Xmsstayzx84
Verified Purchase:Yes
First of all it’s bright so easy to find, I’m always loosing my phone the case is built way better then other cases. It feels impressive in hands. Get it!
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Longtimeotterboxuser
Verified Purchase:Yes
I bought this because I love otter box protection. I’ve used otter box folio style for over 10 years but now the only have the fold over wallet look which I don’t like. So I bought apple folio and this case. While the folio stayed in place if the phone doesn’t move, it always dropped off if it moved. Even the slightest. It is passing through the magnet and that’s not strong enough. It needs a magnet in it. Needs less to say I ended up with apple case with the magnet in it so the folio is secure and no issues with it dropping off just picking it up.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 28, 2021
Apologies for any confusion prior to purchase, but this specific Symmetry Series Case wasn't actually engineered to be fully compatible with Apple's MagSafe ecosystem.
Although this Symmetry Series case will allow a charge to pass from the MagSafe charger through to the iPhone, it doesn't allow for a magnetic seal to occur. That being said, the OtterBox Symmetry Series+ with MagSafe will make the magnetic connection you're after!
https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/symmetry-series--with-magsafe/77-80138.html#prefn1=featuresRefinements&prefv1=Works+with+MagSafe+Charger&sz=32&start=1
Best,
OtterBox Customer Service Team
Although this Symmetry Series case will allow a charge to pass from the MagSafe charger through to the iPhone, it doesn't allow for a magnetic seal to occur. That being said, the OtterBox Symmetry Series+ with MagSafe will make the magnetic connection you're after!
https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/symmetry-series--with-magsafe/77-80138.html#prefn1=featuresRefinements&prefv1=Works+with+MagSafe+Charger&sz=32&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: No nickname
Verified Purchase:Yes
I bought it expecting the same quality from the last otter box product I purchased about 7 years ago. It fits and will probably work just fine, but darn is it ugly and used looking. It’s already been suggested that I get a new cover. Sigh, you can do better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 12, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your strange experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your strange experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Does not fit the iPhone 12 good volume buttons don’t line up
Response from otterbox.comBy OtterBox, Customer Service , September 18, 2023
Hello! We apologize for the fit issue you have experienced with your Symmetry Series case. Please give our CS Team a call at 1-855-688-7269 as we have an awesome warranty, and we are happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
2
Falls apart within a year.
on January 18, 2024
Posted by: Izzy
I have bought this phone case twice before, both times it has broken down at the rubber siding within a year. The rubber doesn’t stay attached to the plastic backing, and becomes loose. This has lead to my screen protector cracking because it doesn’t protect the edges of my phone anymore. I would not recommend this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 19, 2024
Hello, Izzy! We are so sorry to hear that you have experienced an issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Disappointed
Verified Purchase:Yes
I had the Defender on my previous phone, and I liked that one better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 24, 2020
Hi there,
We’re sorry that the Symmetry Series Case is not living up to your previous Defender Series experience. Thankfully, we do offer the Defender Series Case for your iPhone 12 or 12 Pro! You can check it out at the link below.
https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65402.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
If you have any questions, please do not hesitate to reach out to our friendly Otters at the following link.
https://www.otterbox.com/en-us/contact-us
Cheers,
OtterBox Customer Service Team
We’re sorry that the Symmetry Series Case is not living up to your previous Defender Series experience. Thankfully, we do offer the Defender Series Case for your iPhone 12 or 12 Pro! You can check it out at the link below.
https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65402.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
If you have any questions, please do not hesitate to reach out to our friendly Otters at the following link.
https://www.otterbox.com/en-us/contact-us
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
I thought I was buying a clear symmetry case but what showed up has glitter all over it. Somehow I ordered the wrong thing. Not sure if when I navigated away from the clear case selections to the solid colors and back to the clears if the glitter one was selected but that is what I got. Since there is no phone support, the only option is to try to do a warranty but it kicks it back because I didnt buy a clear case. So, now I am stuck with a glittery case :(
Response from otterbox.comBy OtterBox , Customer Service Team , November 17, 2020
Hi, Robert!
We're sorry to hear about your disappointment with your Symmetry Series case! Though we aren't able to do exchanges, we'd be more than happy to set up a return for you, so you can place a new order for your Symmetry Series Clear case. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! Though we aren't able to do exchanges, we'd be more than happy to set up a return for you, so you can place a new order for your Symmetry Series Clear case. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com