Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Posted by: Mark78734
Verified Purchase:Yes
The Symmetry series for iPhone 12 is perfect protection. I have dropped my phone a few times getting out of my truck and No Damage. I always end up with a Symmetry case, it just works. I highly recommend by personal experience.
Written by a customer while visiting otterbox.com
Customer Rating
1
Terrible quality
on June 5, 2023
Posted by: Maxim
Bought this case because of the brand. Terrible protection and fell apart very quickly
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 6, 2023
Hey there Maxim. We're sorry to hear about this unusual situation with your Symmetry Series case. Thankfully, we have an awesome product warranty policy, and we would be happy to get a replacement set your way. Just give us a ring at 1-855-688-7269 and we will get you taken care of.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Not as good as they used to be...
on July 17, 2023
Posted by: cindynken
This is my 4th Otterbox and this one has not held up. In less than a year, the rubber has detached from the hard plastic :(
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 18, 2023
Hey there! We're sorry to hear about your frustrations with your Symmetry Series case for your device. Thankfully, we will replace your case under our product warranty policy! Just give us a quick call at 1-855-688-7269 and we would be more than happy to get you all patched up.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
I bout this when the iPhone 12 Pro came out. It fits fine but its rather slick especially the sides. I am concerned I may drop the phone. Its how the straight edges of the iPhone 12 are now and the cases lack of silicon on the sides in many places. The design needs an update.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , November 17, 2020
Hi there, James!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
1st time user and not so happy
on November 23, 2021
Posted by: Kevin
Bought mine here in the Philippines after I got my 12 pro. Around Feb. 2021. Was happy at first because of the nice design and I know that Otterbox is well known for its protection. But after a few months, not so much anymore. The rubber on the bottom and by the volume buttons has detached already from the plastic case and I’m not so happy with the grip, it slides easily from my hand. The plastic also cracked with just a minor fall. My wife also has the same for her 12 pro max but the back portion of hers cracked after falling once. I used an adhesive bond to stick the crack so it won’t continue and break in to pieces. It did protect our phones, but after a short usage and falling only once, the condition of our cases already looks like this.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , November 30, 2021
Hi there!
We're sorry to hear about the damage to your Symmetry Series cases! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so you should be able to get those damaged cases replaced. You can file that claim here: https://www.otterbox.asia/warranty-claim
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Symmetry Series cases! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so you should be able to get those damaged cases replaced. You can file that claim here: https://www.otterbox.asia/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: ajmillik
Verified Purchase:Yes
I’ve always had otterbox symmetry cases for my phones and they have all been excellent at protecting them and this one is no exception! I do have two gripes with this case though. The case is very difficult to remove. But I assume that this is no different than any other case for the iPhone 12 Pro just due to the boxy design. The other is that the earl grey is just too green looking. I was hoping for it to be a more normal grey that would go with the Pacific Blue 12 Pro I have but it is not that. I think it would go well with the 11 Pro Midnight Green shade way more. But overall solid case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: kingkg579
Verified Purchase:Yes
I purchased two new Otterbox cases for my iPhone 12. Both cases had to be returned because they were too tight, especially around the power button. The case would leave keep the power button engaged, leaving the phone inoperable. This was my experience with both the Symmetry and the Aneu cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 6, 2020
Hi kingkg579,
We're bummed to hear these iPhone 12 cases didn't work out for you. For future reference, when installing a Symmetry Series case for iPhone 12/12 Pro/12 Pro Max/12 mini, we recommend starting with the upper right corner of the device (camera and power button corner). After that, the following 3 corners should pop on much easier.
We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're bummed to hear these iPhone 12 cases didn't work out for you. For future reference, when installing a Symmetry Series case for iPhone 12/12 Pro/12 Pro Max/12 mini, we recommend starting with the upper right corner of the device (camera and power button corner). After that, the following 3 corners should pop on much easier.
We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Trina
Verified Purchase:Yes
I've dropped my phone already using this case, and while it certainly protected the phone I find the buttons hard to use. You need to have your finger aligned juuuuust right to actually press the button through the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 15, 2021
Hey, Trina!
We're sorry to hear about your disappointment with your Symmetry Series case, but we're glad to hear that your phone has been protected. It's odd to hear that you're having issues with the buttons on your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you a replacement case here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case, but we're glad to hear that your phone has been protected. It's odd to hear that you're having issues with the buttons on your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you a replacement case here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com