Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Posted by: Longtimeotterboxuser
Verified Purchase:Yes
I bought this because I love otter box protection. I’ve used otter box folio style for over 10 years but now the only have the fold over wallet look which I don’t like. So I bought apple folio and this case. While the folio stayed in place if the phone doesn’t move, it always dropped off if it moved. Even the slightest. It is passing through the magnet and that’s not strong enough. It needs a magnet in it. Needs less to say I ended up with apple case with the magnet in it so the folio is secure and no issues with it dropping off just picking it up.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 28, 2021
Apologies for any confusion prior to purchase, but this specific Symmetry Series Case wasn't actually engineered to be fully compatible with Apple's MagSafe ecosystem.
Although this Symmetry Series case will allow a charge to pass from the MagSafe charger through to the iPhone, it doesn't allow for a magnetic seal to occur. That being said, the OtterBox Symmetry Series+ with MagSafe will make the magnetic connection you're after!
https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/symmetry-series--with-magsafe/77-80138.html#prefn1=featuresRefinements&prefv1=Works+with+MagSafe+Charger&sz=32&start=1
Best,
OtterBox Customer Service Team
Although this Symmetry Series case will allow a charge to pass from the MagSafe charger through to the iPhone, it doesn't allow for a magnetic seal to occur. That being said, the OtterBox Symmetry Series+ with MagSafe will make the magnetic connection you're after!
https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/symmetry-series--with-magsafe/77-80138.html#prefn1=featuresRefinements&prefv1=Works+with+MagSafe+Charger&sz=32&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Alexa03
Verified Purchase:Yes
I bought it for my dad for Father’s Day and, even if he drops it his phone is still protected, no dents or scratches!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Not a review, got a question though
on June 17, 2021
Posted by: Joe M
Does the symmetry case for the 11 pro work with the 12 pro as well?
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Xmsstayzx84
Verified Purchase:Yes
First of all it’s bright so easy to find, I’m always loosing my phone the case is built way better then other cases. It feels impressive in hands. Get it!
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3
Okay but.,
on June 13, 2021
Posted by: Arnab
The case has a slim profile and looks good , however the case is slippery . Yesterday it slipped out of my pocket and hit the concrete, luckily I have screen and camera protectors so it protected them. Have a chip on my camera protector . Not pleased
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 16, 2021
Hi there!
We're sorry to hear that you're not feeling confident with the grip provided by your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, if you're looking for a case option with a bit more grip, we'd suggest checking out our Defender Series Pro here: https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/defender-series-pro-case/77-66213.html#prefn1=featuresRefinements&prefv1=Antimicrobial&start=1
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not feeling confident with the grip provided by your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, if you're looking for a case option with a bit more grip, we'd suggest checking out our Defender Series Pro here: https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/defender-series-pro-case/77-66213.html#prefn1=featuresRefinements&prefv1=Antimicrobial&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jack203
Verified Purchase:Yes
Works exactly as advertised, has protected my iPhone after one drop already, and still fits in my front pants pocket! Only iPhone case I will ever use!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Niq122
Verified Purchase:Yes
I bought this case few weeks ago. Looks well-made and quality, but its somewhat slippery, and if your not careful enough to grab it it might fall and break.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 18, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip provided by your OtterBox, and we'll be sure to let our engineers know about your experience. If you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series cases here: https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/defender-series-case/77-65401.html#start=1
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip provided by your OtterBox, and we'll be sure to let our engineers know about your experience. If you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series cases here: https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/defender-series-case/77-65401.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: CD123
Verified Purchase:Yes
I love the Symmetry series, and I've had it with my past three iPhone models. The 12 seems like a different fit, with the case popping off at the top corner every couple of days for no reason. No drops, and I don't keep it in my pocket. It seems like there's not as high of an edge on the screen side of the phone, so I am a bit worried that it'll crack if I do drop it. Otterbox is still my go-to for phone cases, but this one seems a bit more lacking than the usual standard.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 6, 2021
Hi there!
We're sorry to hear about your disappointment with the fit of your Symmetry Series case! It's certainly odd to hear that your OtterBox isn't fitting properly, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can start your claim!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with the fit of your Symmetry Series case! It's certainly odd to hear that your OtterBox isn't fitting properly, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can start your claim!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com