Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Posted by: ABW123
Verified Purchase:Yes
Very safe and light! Better than the Apple cases!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: tchrmark
Verified Purchase:Yes
Nice compromise between thinness and protection. Side buttons easier to use.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Beautiful color but I wish it worked with MagSafe
on January 19, 2022
Posted by: Katie
I know there's a MagSafe version, but it doesn't come in this beautiful teal blue color. I love everything else about it: Thickness, weight, texture, tight fit around the phone, protection, not too bulky or weird little rubber flaps over the ports. It does charge via the MagSafe function, but it will not stick to my MagSafe car mount. That's my only complaint!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
1st time user and not so happy
on November 23, 2021
Posted by: Kevin
Bought mine here in the Philippines after I got my 12 pro. Around Feb. 2021. Was happy at first because of the nice design and I know that Otterbox is well known for its protection. But after a few months, not so much anymore. The rubber on the bottom and by the volume buttons has detached already from the plastic case and I’m not so happy with the grip, it slides easily from my hand. The plastic also cracked with just a minor fall. My wife also has the same for her 12 pro max but the back portion of hers cracked after falling once. I used an adhesive bond to stick the crack so it won’t continue and break in to pieces. It did protect our phones, but after a short usage and falling only once, the condition of our cases already looks like this.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , November 30, 2021
Hi there!
We're sorry to hear about the damage to your Symmetry Series cases! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so you should be able to get those damaged cases replaced. You can file that claim here: https://www.otterbox.asia/warranty-claim
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Symmetry Series cases! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so you should be able to get those damaged cases replaced. You can file that claim here: https://www.otterbox.asia/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: No nickname
Verified Purchase:Yes
I bought it expecting the same quality from the last otter box product I purchased about 7 years ago. It fits and will probably work just fine, but darn is it ugly and used looking. It’s already been suggested that I get a new cover. Sigh, you can do better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 12, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your strange experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your strange experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tagknight
Verified Purchase:Yes
I bought this product about a month ago and have found it protects from damage very well. Highly recommend this product. I’ve already dropped it multiple times and has kept everything well protected. My only suggestion for improvement would be to make the back side of the case less slick. It slides very easily off of surfaces.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Beachy
Verified Purchase:Yes
I love this case. I chose it for the color and it is perfect. Otterbox cases are great overall. My husband has one too but in black and it is the defender.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nick
Verified Purchase:Yes
When I purchased my 12 pro, I purchased the Defender Otterbox. I hated it - too bulky to slip into a pocket; stupid little doors to get at the charger / headphone jacks or to turn off the switch for the sounds. I ordered the Symmetry and now everything is fine - just like what I was used to with the Otterbox on my old iPhone 7. Why Otterbox would even bother designing and selling the Defender is beyond me.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com