Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Customer Rating
5
Exactly what you expect from Symmetry series
on December 23, 2020
Posted by: Jeremy
Verified Purchase:Yes
Works great. I upgrade my previous iPhone which had an Otterbox symmetry case to this one, and works exactly how I'd expect. No issues.
Written by a customer while visiting otterbox.com
Posted by: Dragonparis
Verified Purchase:Yes
I bought the Earl Gray Symmetry case for my iPhone 12 Pro before I got my new phone so my phone would be protected as soon as it was unboxed. I bought the Cake Pop Pink for myself a Christmas present. Always buy 2 Symmetry cases for my new phones so I can switch them out. I have never had anything but Otterbox Cases on my iPhones. I feel like they are very well protected and when the directions are followed on putting the case on they are pretty easy to put on but the phone feels very snug in the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: CD123
Verified Purchase:Yes
I love the Symmetry series, and I've had it with my past three iPhone models. The 12 seems like a different fit, with the case popping off at the top corner every couple of days for no reason. No drops, and I don't keep it in my pocket. It seems like there's not as high of an edge on the screen side of the phone, so I am a bit worried that it'll crack if I do drop it. Otterbox is still my go-to for phone cases, but this one seems a bit more lacking than the usual standard.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 6, 2021
Hi there!
We're sorry to hear about your disappointment with the fit of your Symmetry Series case! It's certainly odd to hear that your OtterBox isn't fitting properly, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can start your claim!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with the fit of your Symmetry Series case! It's certainly odd to hear that your OtterBox isn't fitting properly, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can start your claim!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Alexa03
Verified Purchase:Yes
I bought it for my dad for Father’s Day and, even if he drops it his phone is still protected, no dents or scratches!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ABW123
Verified Purchase:Yes
Very safe and light! Better than the Apple cases!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Broken Phone
on September 29, 2022
Posted by: Ally
I have been using this case for 9 months, my phone slipped out of my hands and landed face down. My screen doesn’t have a scratch but the entire back of my phone shattered. It wasn’t a far fall, and I’ve had great success with this brand for years. I would suggest a heavier duty case than this style though.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2022
We are so sorry to hear that your iPhone sustained such damage to its backside during that seemingly mild spill while covered by the Symmetry Series case.
Distance can certainly be a factor when it comes to whether or not a device is compromised, however, the amount of force and angle upon impact are just a few of the other things that can play a role as well. And although we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our products will offer the very best protection available to limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics which are at times beyond our control, and we are unable to guarantee that all exposure to risk will be eliminated.
Our warranty won't be able to help with any device repairs, but we'd very much like to get you set up with a new OtterBox for a fresh start on that side of things. Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Warmly,
OtterBox Customer Service Team
Distance can certainly be a factor when it comes to whether or not a device is compromised, however, the amount of force and angle upon impact are just a few of the other things that can play a role as well. And although we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our products will offer the very best protection available to limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics which are at times beyond our control, and we are unable to guarantee that all exposure to risk will be eliminated.
Our warranty won't be able to help with any device repairs, but we'd very much like to get you set up with a new OtterBox for a fresh start on that side of things. Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not good for your phone at all
on November 9, 2022
Posted by: Eric
I love otter box but I am very sad to say that I do not like this case. One of my otter box cases cracked so I decided to use my warranty but the case I had unfortunately sold out. I then chose this case because it looked very similar, but I found out on my own that it protects my phone very differently. Within the first two days of using this case my phone slipped out of my hand at waist level, shattering the back of my phone. I am now back to using my old broken otter box case as I do not trust this case at all.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
Does not protect back of phone
on December 12, 2022
Posted by: Jason
My phone slipped off of my desk onto my hardwood floor and landed face down. This is a fall of about one meter. The screen is fine, but the entire back of the phone is shattered. It's covered by insurance, but I still owe a hefty deductable. And I will also need to buy a new case on top of it! Now I'm in the hole hundreds of dollars, I've used otterbox for years and nothing like this has happened before.
Response from otterbox.comBy OtterBox, Customer Service Team, December 16, 2022
Very sorry to hear of the altercation between that hardwood floor and your iPhone/case combo. Although distance can certainly play a role in an outcome such as this, any given incident is also subject to a variety of other unique dynamics that be a factor as well.
We regret that our warranty won't be able to help offset any costs associated with your deductible, though we would very much like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
We regret that our warranty won't be able to help offset any costs associated with your deductible, though we would very much like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com