Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Posted by: AnthonyK
Verified Purchase:Yes
Everything about this case is great. Fits perfect, raised edge is not raised too high above the screen, but does protect the cameras well on the back.
My only negative feedback is that the bottom volume button does not feel as good as the top. As in I can’t tell if I’m actually punching the volume button on the phone or not.
Other than that one small detail I would have gave 5 stars, it’s great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: B in MT
Verified Purchase:Yes
The case is a little slick to hold. My biggest dislike is how hard it is to press the power button. I keep accidentally taking screen shots when I'm trying to turn the phone screen off.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 8, 2021
Hi there,
We're so sorry this Symmetry Series case isn't checking off all your boxes. New cases require a period of consistent use to break things in. The buttons on your case may be a little stubborn at first, but they should warm up after a couple of weeks.
If you're still having trouble, please feel free to touch base below, and we'll dive in with some more troubleshooting tips which should smooth things over in no time at all!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry this Symmetry Series case isn't checking off all your boxes. New cases require a period of consistent use to break things in. The buttons on your case may be a little stubborn at first, but they should warm up after a couple of weeks.
If you're still having trouble, please feel free to touch base below, and we'll dive in with some more troubleshooting tips which should smooth things over in no time at all!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Insanely strong case
on February 13, 2021
Posted by: Noah5180
I bought this same case for an iPhone XS and just recently ran the phone over with a 5 ton fork lift. The phone cosmetically is perfectly fine. But the insides might’ve gotten a little flat. Needless to say I can still use Siri and make calls.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Okay but.,
on June 13, 2021
Posted by: Arnab
The case has a slim profile and looks good , however the case is slippery . Yesterday it slipped out of my pocket and hit the concrete, luckily I have screen and camera protectors so it protected them. Have a chip on my camera protector . Not pleased
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 16, 2021
Hi there!
We're sorry to hear that you're not feeling confident with the grip provided by your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, if you're looking for a case option with a bit more grip, we'd suggest checking out our Defender Series Pro here: https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/defender-series-pro-case/77-66213.html#prefn1=featuresRefinements&prefv1=Antimicrobial&start=1
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not feeling confident with the grip provided by your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, if you're looking for a case option with a bit more grip, we'd suggest checking out our Defender Series Pro here: https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/defender-series-pro-case/77-66213.html#prefn1=featuresRefinements&prefv1=Antimicrobial&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: tchrmark
Verified Purchase:Yes
Nice compromise between thinness and protection. Side buttons easier to use.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Very solid and sleek phone case, I love otter box and the cases. By far best in the market
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Looks nice, works great, few problems though.
on November 6, 2020
Posted by: JacobHinkston
Verified Purchase:Yes
I bought this right before the iPhone 12 came out, wanted something slim and durable. So far, I love it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com