Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6 out of 5
3.6
(85 Reviews)
Open Ratings Snapshot
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product. 
(
45 out of 73
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Customer Rating
1 out of 5
1
Not as good as they used to be...
on July 17, 2023
Posted by: cindynken
This is my 4th Otterbox and this one has not held up. In less than a year, the rubber has detached from the hard plastic :(
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 18, 2023
Hey there! We're sorry to hear about your frustrations with your Symmetry Series case for your device. Thankfully, we will replace your case under our product warranty policy! Just give us a quick call at 1-855-688-7269 and we would be more than happy to get you all patched up.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Overated
on July 11, 2023
Posted by: Asher
It’s okay.. had it for 8 months and have Daley dropped it so just now I was looking at the camera and there was a crack so I took off the case and the phone was absolutely shattered
Response from otterbox.comBy OtterBox, Customer Service Support, July 12, 2023
Hey there Asher. We're sad to hear your iPhone suffered from such damage under the watch of one of our Symmetry Series cases. With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. While we cannot extend our warranty to your device, as we are not the manufacturer, we would love to send you a brand-new case so you can get a fresh start once your phone is repaired.
Just give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Terrible quality
on June 5, 2023
Posted by: Maxim
Bought this case because of the brand. Terrible protection and fell apart very quickly
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 6, 2023
Hey there Maxim. We're sorry to hear about this unusual situation with your Symmetry Series case. Thankfully, we have an awesome product warranty policy, and we would be happy to get a replacement set your way. Just give us a ring at 1-855-688-7269 and we will get you taken care of.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Color
on May 4, 2023
Posted by: Summer
Verified Purchase:Yes
The color teal is a little darker than what I was expecting.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, May 5, 2023
Hey there Summer! We're sorry to hear that you are not loving our Symmetry Series case for your device. We include photos on our product page to give you the best idea possible as to what it is you'll be receiving, but we apologize if you didn't find them helpful. We do our best to reflect the colors as accurately as we can, but some colors are harder to photograph than others.

If you are needing further assistance with this color conundrum, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best all around lightweight protection.
on April 29, 2023
Posted by: Mark78734
Verified Purchase:Yes
The Symmetry series for iPhone 12 is perfect protection. I have dropped my phone a few times getting out of my truck and No Damage. I always end up with a Symmetry case, it just works. I highly recommend by personal experience.
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Find a different otterbox case
on March 31, 2023
Posted by: cstepchuk
Dropped my phone on its back and the entire back shattered with the case on the phone still! I’ve usually been pleased with my previous otterbox purchases but this case did not do its job and it did start to peel and warp pretty early on
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 3, 2023
We're sorry to hear about your damaged device. Our cases are very protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Good
on March 6, 2023
Posted by: Harv
Verified Purchase:Yes
Attractive, strong, nice colour. Always use Otterbox for my phones.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
A Protective Case that is Well Made
on February 22, 2023
Posted by: Katie
Verified Purchase:Yes
Symmetry cases are indeed sturdy and offer very good protection. Case fits snugly and does not interfere with buttons, port or speakers. Good stuff.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Showing 9-16 of 85 results 
<< 1 2 3 4 5 ... 11 >>