We're sorry to hear that you're having some trouble with the buttons on your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we do have a great warranty, so we'd be more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our Customer Service Team about that here: https://www.otterbox.com/en-us/contact-us