Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Posted by: Stclair009
Verified Purchase:Yes
I bought this case to protect my new iPhone until the MagSafe case was available. Come to find out MagSafe charging works with this case already!! Phone is now protected and charges like I want it to. Love this case
Written by a customer while visiting otterbox.com
Customer Rating
5
Looks nice, works great, few problems though.
on November 6, 2020
Posted by: JacobHinkston
Verified Purchase:Yes
I bought this right before the iPhone 12 came out, wanted something slim and durable. So far, I love it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Very solid and sleek phone case, I love otter box and the cases. By far best in the market
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: IanL
Verified Purchase:Yes
It’s a great case. Seems well made and fits well. I also bought a Tech21 Evo Check case and I prefer the symmetry. It’s more narrow and seems to protect the screen a little better. Qi charging works fine.
I do want to mention that on my case the volume buttons are hard to press but the power button is fine. I contacted support and they said to give it a week and if it doesn’t loosen up to reach out to them again. Just something to keep in mind.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: kingkg579
Verified Purchase:Yes
I purchased two new Otterbox cases for my iPhone 12. Both cases had to be returned because they were too tight, especially around the power button. The case would leave keep the power button engaged, leaving the phone inoperable. This was my experience with both the Symmetry and the Aneu cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 6, 2020
Hi kingkg579,
We're bummed to hear these iPhone 12 cases didn't work out for you. For future reference, when installing a Symmetry Series case for iPhone 12/12 Pro/12 Pro Max/12 mini, we recommend starting with the upper right corner of the device (camera and power button corner). After that, the following 3 corners should pop on much easier.
We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're bummed to hear these iPhone 12 cases didn't work out for you. For future reference, when installing a Symmetry Series case for iPhone 12/12 Pro/12 Pro Max/12 mini, we recommend starting with the upper right corner of the device (camera and power button corner). After that, the following 3 corners should pop on much easier.
We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com