Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Average customer rating
3.6
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
13
2 Stars
11
1 Star
12
62%of customers recommend this product.
(
45 out of
73)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12/12 Pro - Black
Posted by: Tagknight
Verified Purchase:Yes
I bought this product about a month ago and have found it protects from damage very well. Highly recommend this product. I’ve already dropped it multiple times and has kept everything well protected. My only suggestion for improvement would be to make the back side of the case less slick. It slides very easily off of surfaces.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Beautiful color but I wish it worked with MagSafe
on January 19, 2022
Posted by: Katie
I know there's a MagSafe version, but it doesn't come in this beautiful teal blue color. I love everything else about it: Thickness, weight, texture, tight fit around the phone, protection, not too bulky or weird little rubber flaps over the ports. It does charge via the MagSafe function, but it will not stick to my MagSafe car mount. That's my only complaint!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
Very sturdy yet slim design that I like. Will stand up to a drop and not break your phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Katie
Verified Purchase:Yes
Symmetry cases are indeed sturdy and offer very good protection. Case fits snugly and does not interfere with buttons, port or speakers. Good stuff.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Harv
Verified Purchase:Yes
Attractive, strong, nice colour. Always use Otterbox for my phones.
Written by a customer while visiting otterbox.com
Posted by: Summer
Verified Purchase:Yes
The color teal is a little darker than what I was expecting.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, May 5, 2023
Hey there Summer! We're sorry to hear that you are not loving our Symmetry Series case for your device. We include photos on our product page to give you the best idea possible as to what it is you'll be receiving, but we apologize if you didn't find them helpful. We do our best to reflect the colors as accurately as we can, but some colors are harder to photograph than others.
If you are needing further assistance with this color conundrum, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Support
If you are needing further assistance with this color conundrum, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Overated
on July 11, 2023
Posted by: Asher
It’s okay.. had it for 8 months and have Daley dropped it so just now I was looking at the camera and there was a crack so I took off the case and the phone was absolutely shattered
Response from otterbox.comBy OtterBox, Customer Service Support, July 12, 2023
Hey there Asher. We're sad to hear your iPhone suffered from such damage under the watch of one of our Symmetry Series cases. With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. While we cannot extend our warranty to your device, as we are not the manufacturer, we would love to send you a brand-new case so you can get a fresh start once your phone is repaired.
Just give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Just give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Zach
Verified Purchase:Yes
The paint chips off easily. This make it not look as good. But it does a good protecting my phone
Response from otterbox.comBy Customer Service, August 9, 2023
Hello! We're thrilled to hear you are enjoying the amazing protective nature of that Symmetry Series case! We apologize for the issue you are experiencing with the case chipping. We have an amazing warranty that will remedy this issue for you. Please give our CS Team a call at 1-855-688-7269 so we can help!
Written by a customer while visiting otterbox.com