Customer reviews from jbl.com
JBL - Vibe Buds 2 Noise Cancelling Earbuds - Pink
Average customer rating
3.5
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
21
4 Stars
10
3 Stars
5
2 Stars
5
1 Star
10
100%of customers recommend this product.
(
17 out of
17)
Customer Reviews for JBL - Vibe Buds 2 Noise Cancelling Earbuds - Pink
Customer Rating
1
Ignore the price - don’t buy
on March 14, 2026
Posted by: sadagain
I wish I was kidding when I say it’s one of
the worst products I’ve ever purchased.
they’re skimping on covering earbuds….
the worst products I’ve ever purchased.
they’re skimping on covering earbuds….
I left another review and the quality somehow has deteriorated more since then (mission, I thought impossible?).
Do NOT buy. I would rather have short wired earphones where only one works compared to this madness.
Honestly a health thing, how do you not cover something that goes inside your ear.
Soooo disappointed to be such a polarized user. I used to love this brand
Response from jbl.comBy Customer Support, March 14, 2026
We appreciate your feedback. We reviewed your previous case with us and found that our customer support team sent you an email on February 14, 2026, regarding your concern. However, we haven't heard from you since then. If you still need assistance with your JBL Vibe Buds 2, please reply directly to that email. It was sent from hcgcustomersupport@harman.com. Please check your inbox, as well as your spam or junk folders.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible ergonomics
on March 26, 2026
Posted by: JBL Regular
from Dayton OH
I have gotten free airline headphones that stay in my ears better than these. It's like the designer doesn't realize that putting puting a bulky heavy section of the device externally and above a flimsy silicone earpiece that is expected to hold them in place while moving is a BAD idea. No case cover??? For real? Cool, now we get debris. ZERO functional ergonomics. These things fall out every single time I try to use them regardless of the tips I put on them. Nobody cares about the sound quality or features if they are incredibly inconvenient to use. Very poor product design. AND (This part doesn't bother me as much because it only happened once) I put them into ambient aware and it screeched in my ear. LOUD screech.
Response from jbl.comBy Customer Support, March 26, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
All the things
on April 4, 2026
Posted by: Charlie8675309
As they advise, make sure they fit snugly and you will be rewarded with epic bass. Controls are good and have allowed me to adjust the position of the earbuds without triggering an unwanted command. Noise cancellation allows me to work around machines without going quite mad...it's really good. Case design is unique and has worked for me so far. The "ambient aware" mode is quite nice/helpful. The conversation mode is cool. When in this mode the music or podcast doesn't pause so you'll miss a bit of whatever it is while you're conversating :) on the fence with that design decision. Not bad...just not sure. Quite happy with this purchase.
Written by a customer while visiting jbl.com