Customer reviews from jbl.com
JBL - Vibe Buds 2 Noise Cancelling Earbuds - Pink
Average customer rating
3.2
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
21
4 Stars
10
3 Stars
5
2 Stars
6
1 Star
17
100%of customers recommend this product.
(
17 out of
17)
Customer Reviews for JBL - Vibe Buds 2 Noise Cancelling Earbuds - Pink
Customer Rating
1
Battery issue
on July 3, 2026
Posted by: Abhishek Upadhyay
from India Ulhasnagar-4 Maharashtra
I bought these JBL earbuds in 2024, but now they're not working properly. I don't use them very much, but I think they've become faulty. I thought that since they were expensive, they would be good quality, but they didn't last very long.
Response from jbl.comBy Customer Support, July 5, 2026
We appreciate your feedback on our JBL Vibe Buds 2. It is possible that the battery is losing its capacity. However, it is also possible that the battery is working correctly, but depletes more quickly when the volume is very loud and/or the bass has been boosted. Please try this experiment: Charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. Note: Battery playtime also decreases as the battery ages. For further assistance, please contact us directly here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
possibly worst wireless earbuds I've owned
on June 30, 2026
Posted by: The Legend 27
the sound quality isnt bad but that's about where the positives end. The battery life feels quite low compared to previous products I've owned, and for earbuds with bad battery life the charging port is awful, it's not tight at all so practically every charger just falls out unless you set it up in a perfect position.
Written by a customer while visiting jbl.com
Customer Rating
1
Dogshit
on June 21, 2026
Posted by: Idiot Customer
Possibly the worst earbuds in the history of the concept. The retailer apparently wants you to be frozen in time and space whenever you want to use this earbuds. So don’t expect to take a step forward or tilt your ear to the side of these little pieces of plastic trash will be falling out. Never had a bad earbud from JBL before, but you’ll be dam sure I’m never buying any again!
Response from jbl.comBy Customer Support, June 23, 2026
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Vibe Buds 2 TWS didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
2
Not the worst, but definitely has some draw backs
on June 19, 2026
Posted by: Sharudd30
Buds don't provide good sound. The left bud is louder than the right. Case doesn't close which means the inside of the case gets built up with lint, etc causing the bus to not charge. Anything metal in your pocket will attract to the charging studs. This will sort of the case.
Written by a customer while visiting jbl.com
Customer Rating
1
Poor design
on June 9, 2026
Posted by: RRyann
Poor design. Bought in a pinch and wished I just saved the money for the headphones I wound up buying later. Longtime JBL customer, disappointed.
Response from jbl.comBy Customer Support, June 9, 2026
Thanks for your feedback. We understand that our JBL Vibe Buds 2 did not meet your expectations. We appreciate your input, and we'll make sure to forward it to the appropriate team. If you need further assistance, feel free to contact us directly here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Trash
on May 16, 2026
Posted by: Joespjlh
Noise cancelling isnt noise cancelling hear everything outside
Response from jbl.comBy Customer Support, May 16, 2026
Thank you for bringing this to our attention. To get the perfect fit from our JBL Vibe Buds 2, the most important step is achieving a secure, airtight seal by angling the earbud downward and gently twisting it into place. We recommend experimenting with all the provided ear tip sizes to find your perfect fit, as a proper seal instantly improves noise cancellation and maximize the feature. For further assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Worst earbuds ever made, ever used, ever seen.
on May 12, 2026
Posted by: Thuothuo
At first I thought I was missing something, looked inside the packaging box again, looked at the manual, and true to it, these earbuds were designed to stay exposed to dirt, germs, and loss.
Can’t be used with phone calls as the other end hears you mumbling like you’re undersea.
The designer should be banned from designing anything else for humans
They have good bass but extremely poor noise cancellation. They’re also not the most comfortable, but they will hold during a good run. They’re only clear for music.
Would not recommend and I regret buying.
Response from jbl.comBy Customer Support, May 13, 2026
Thank you for bringing this to our attention. We understand how the JBL Vibe Buds 2 are designed. You may check with third-party sellers for available protective casing. With regards to the noise cancellation, you can create a tight seal by inserting the eartip at a slight downward angle, gently twisting the earbud to match the shape of your ear, and continuing to twist until it feels secure. Try this with each of the included eartip sizes to find the best fit. After a few attempts, the process becomes quick and easy each time you put them on. Feel free to contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible product
on May 7, 2026
Posted by: Shelton
Quite literally unusable. They don’t stay in your ear and constantly switch between noise canceling and ambient aware. Do not waste your money
Response from jbl.comBy Customer Support, May 11, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com