Recently received and I am pleased so far. Crisp sound and comfortable fit.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on January 13, 2026
Posted by: DMcV
from Colorado
Pretty disappointed in the fact that one of the Earbuds quit working, my husband hasn't even had the chance to use them a handful of times.
Response from jbl.comBy Customer Support, January 14, 2026
Thanks for your feedback. It's possible that the earbud is not charging, and charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, dust, etc. You may click on the link below for detailed online instructions on how to clean the contact points of the earbuds. If the issue remains, please contact us for further assistance.
Cleaning instructions: https://bit.ly/3S4bOkQ Contact us here: https://support.jbl.com/us/en/#contact