Customer reviews from jbl.com
JBL - Vibe Buds 2 Noise Cancelling Earbuds - Pink
Average customer rating
3.2
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
21
4 Stars
10
3 Stars
5
2 Stars
6
1 Star
17
100%of customers recommend this product.
(
17 out of
17)
Customer Reviews for JBL - Vibe Buds 2 Noise Cancelling Earbuds - Pink
Customer Rating
5
All the things
on April 4, 2026
Posted by: Charlie8675309
As they advise, make sure they fit snugly and you will be rewarded with epic bass. Controls are good and have allowed me to adjust the position of the earbuds without triggering an unwanted command. Noise cancellation allows me to work around machines without going quite mad...it's really good. Case design is unique and has worked for me so far. The "ambient aware" mode is quite nice/helpful. The conversation mode is cool. When in this mode the music or podcast doesn't pause so you'll miss a bit of whatever it is while you're conversating :) on the fence with that design decision. Not bad...just not sure. Quite happy with this purchase.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible ergonomics
on March 26, 2026
Posted by: JBL Regular
from Dayton OH
I have gotten free airline headphones that stay in my ears better than these. It's like the designer doesn't realize that putting puting a bulky heavy section of the device externally and above a flimsy silicone earpiece that is expected to hold them in place while moving is a BAD idea. No case cover??? For real? Cool, now we get debris. ZERO functional ergonomics. These things fall out every single time I try to use them regardless of the tips I put on them. Nobody cares about the sound quality or features if they are incredibly inconvenient to use. Very poor product design. AND (This part doesn't bother me as much because it only happened once) I put them into ambient aware and it screeched in my ear. LOUD screech.
Response from jbl.comBy Customer Support, March 26, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
1
Ignore the price - don’t buy
on March 14, 2026
Posted by: sadagain
I wish I was kidding when I say it’s one of
the worst products I’ve ever purchased.
they’re skimping on covering earbuds….
the worst products I’ve ever purchased.
they’re skimping on covering earbuds….
I left another review and the quality somehow has deteriorated more since then (mission, I thought impossible?).
Do NOT buy. I would rather have short wired earphones where only one works compared to this madness.
Honestly a health thing, how do you not cover something that goes inside your ear.
Soooo disappointed to be such a polarized user. I used to love this brand
Response from jbl.comBy Customer Support, March 14, 2026
We appreciate your feedback. We reviewed your previous case with us and found that our customer support team sent you an email on February 14, 2026, regarding your concern. However, we haven't heard from you since then. If you still need assistance with your JBL Vibe Buds 2, please reply directly to that email. It was sent from hcgcustomersupport@harman.com. Please check your inbox, as well as your spam or junk folders.
Written by a customer while visiting jbl.com
Customer Rating
1
Not so active noise cancelling
on March 10, 2026
Posted by: Mika71
from Vantaa, Finland
I bought these a week ago. Basic headphones for the price, but active noise cancelling... There is none. The only difference between ambient aware and talk through modes is that the microphone no longer lets sound through. I have the JBL Reflect MiniNc headphones and their noise cancelling is from a completely different planet. So if you value active noise cancelling headphones, stay away from these.
Response from jbl.comBy Customer Support, March 13, 2026
We appreciate you sharing your experience. We are sorry to hear that the active noise cancellation feature did not meet your expectations. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
Fit and features not as expected
on February 18, 2026
Posted by: Rob8
I bought these several weeks ago and I've had so many issues with them. There is no lid to the case, which means I can't as easily throw it in my bag, it has to stay upright mostly. This also feels unhygienic - much more dust and dirt can get into the case, and onto the buds. Also, the ear buds do not sit well in my ears, I've tried all the sizes. If I start talking or singing while wearing them, they immediately pop out of my ears. Adjusting how they sit in my ears is also difficult, because of the touch commands. I'll go to push an earbud more securely in my ear and wind up turning off noise cancelling or pausing the song I'm playing. I've been pretty unhappy with this purchase so far. Mechanically, they work fine.
Response from jbl.comBy Customer Support, February 18, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
100% would buy again.
on February 7, 2026
Posted by: Ziva
from Sacramento, California
These are my third pair. I am highly satisfied with these. I love the design of the charger. I can fit it into any pouch. No custom case needed. I have never had the buds fall out of its charger. I missed placed my first pair and accidentally washed one of my earbuds in my second pair. While doing laundry. It still works but the charge wasn't reliable when I purchased my 3rd pair. Now its three days later and my 3rd pair just arrived and my 2nd pair are almost to 100%. I still don't regret getting this 2 gen vibe buds. Ps these vibe buds fit in all Bath and Body works hand sanitizer 👝 pouches. So many cute💗 options.
Written by a customer while visiting jbl.com
Customer Rating
4
Good but sometimes fall out of ears
on February 2, 2026
Posted by: Emb9
from Boulder, CO
I really like the earbuds overall, great sound and are comfortable. However I do have some issues with them staying in my ears, not sure if it’s due to the size or the weight but sometimes they fall out when I lean forward. They hold charge well though so you don’t have to charge them too often.
Written by a customer while visiting jbl.com
Customer Rating
2
Disappointing
on January 28, 2026
Posted by: rk97
Audio is decent quality, but the construction of the base and earbuds themselves is abysmal. The charging case has no lid, which means the earbuds can fall out at any given opportunity. Dropping the case is basically a guarantee that the earbuds will fall out (and likely end up in some difficult-to-reach area). I've had a few instances of these earbuds simply falling out on their own as well. I don't understand the logic behind this construction, as again, the earbuds are much more prone to falling out and getting lost somewhere.
This is not the only issue with quality; the hard plastic on the left earbud is already coming apart after only a few months. I do not use these earbuds that frequently, and even if I did, it's very disappointing to have your earbuds break so quickly. Overall, I am incredibly disappointed with the quality of these earbuds, especially because I've been very happy with JBL's sound quality. I just wish the sound and construction were on the same level of quality. If you want JBL earbuds, get a pair that has a lid on the charging case.
Response from jbl.comBy Customer Support, January 28, 2026
We appreciate your detailed review. We understand your concerns regarding the construction, particularly the lidless charging case and the durability of the earbuds. We'll be sure to share this valuable feedback with our product development team for future enhancements.
Written by a customer while visiting jbl.com