The port hole for chargers needs to be resized. We carry portable chargers and some of them just don't work. I am also not sure why my spouse wanted a second one, because the first one broke after a year.
By OtterBox Customer Support, May 18, 2026
We have a great Limited Lifetime Warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!