Customer reviews from ATT.com
OtterBox - Defender Pro Series Case - Samsung Galaxy S25 Ultra - Black
Average customer rating
4.1
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
30
4 Stars
7
3 Stars
2
2 Stars
5
1 Star
4
69%of customers recommend this product.
(
25 out of
36)
Customer Reviews for OtterBox - Defender Pro Series Case - Samsung Galaxy S25 Ultra - Black
Posted by: Kenneth C
from Lancaster PA
Verified Purchase:Yes
Really good fit, easy install.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Alyaj
Verified Purchase:Yes
It's too bulky for my taste. I Can find better cases with the same protection without the bulkiness. I ended up returning it.
Written by a customer while visiting ATT.com
Posted by: NJTankTester
from New Jersey
Verified Purchase:Yes
I have used Otterbox Defender cases on all of my phones and never had an issue with them until now. When you buy the case for your new Galaxy S25, the holster no longer is included with the case packaging. You have to go to the Otterbox website after scanning a QR code to receive the holster.
Ok...yes...you don't have to pay extra for it and they ship it for free. My issue with the process is that I expect to install the new case on my new phone, put it in the holster, and off I go. Why do I have to now wait almost a week to get the holster??!??!? I travel for work, so this is REALLY inconvenient for me.
No, I would not recommend this to a friend.
By OtterBox Customer Support, December 4, 2025
Hello! With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a QR code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our customer service team and we are more than happy to assist with this via chat!
Written by a customer while visiting ATT.com
Posted by: GS25
from Columbus Ohio
Verified Purchase:Yes
Case has done well for protecting the phones edges but haven't even dropped it, laid it down flat and it already has a light Crack across the screen protector.
By OtterBox Customer Support, December 5, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting ATT.com
Posted by: Garza89
from Texas
Verified Purchase:Yes
Excellent case no issues protect Phone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Auntie C
from Huntsville, AL
Verified Purchase:Yes
Fits snug to the cell and is heavy duty. Not easy to take apart and put back on. And does not work with my charger I ng cord as it has side plug that fits parallel to the base of cell. Had to take the cover off EVERY time to charge it. So I bought something else.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Garry Bunn
from Poplar Bluff Missouri
Verified Purchase:Yes
The phone and case are both just what I expected just wish I would've known about the 1 tb
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Deb DeBiase
from Windber, PA
Verified Purchase:Yes
Always an Otter Box! My 3rd one! Enables my trade-ins to look like new. Worth every penny.
I would recommend this to a friend!
Written by a customer while visiting ATT.com