Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for Samsung Galaxy S23 | Color: - Black
Average customer rating
4.3
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
56
4 Stars
3
3 Stars
5
2 Stars
8
1 Star
3
85%of customers recommend this product.
(
46 out of
54)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for Samsung Galaxy S23 | Color: - Black
Posted by: Medic2731
Verified Purchase:Yes
I have been using Otterbox Defender cases for probably the past decade, if not more. They have protected my phones throughout some very tough service as a 911 Advanced Care Paramedic. I am quite tough on my devices, amd with the exception of the belt holder, which historically does not survive, the case is the best.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Carson
Verified Purchase:Yes
The rubber trim around the camera started peeling and rubbing off within a few days of using the case. Very bothersome for being such an expensive case that it can't even last a couple of days. The rest of the case seems to be holding up well after a few weeks of use now.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, March 21, 2023
Yikes! We apologize for any disappointment you've had with the Defender Series Pro case for your Galaxy S23. We know that you expect more out of your OtterBox, but this is definitely surprising to hear. We'd like to see what we can do to make things right by you though. Please give our awesome Otters a buzz at 1-855-688-7269 and they'd be glad to go over your warranty replacement options with you.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
The case works well, but you have to wear the belt clip backwards to have on right side
Response from otterbox.comBy OtterBox, Customer Service Support, March 24, 2023
Hey there, James! We're happy to hear the Defender Series Pro case for your Galaxy S23 has been working well for you so far. We apologize for any inconvenience you may have had with the holster accessory though. We designed that piece to be used with either dominant hand and it can be stored on either side of your body. Have you tried flipping the device around before storing it in the holster? This could help solve this for you. Please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if you need any additional help.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Curlacey
Verified Purchase:Yes
This is my second otterbox product, the last one was fantastic. This one feels just as rugged, solid, and quality product. The only thing I missed was the built in screen protector
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Matt
Verified Purchase:Yes
I have always loved the defenders since my first Samsung galaxy s4 and every model i have had thereafter has had a defender case on it however the change of the case not including the screen protector and the product never changing price has always felt conflicted on me
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, March 30, 2023
Hey there, Matt! We're sorry to hear the Defender Series Pro case for your Galaxy S23 wasn't what you were hoping for. Our engineers removed the built-in screen protector from our Defender Series case a few years back to ensure complete functionality with the newest devices. We redesigned our Defender Series in order to provide the same drop protection even without the built-in screen protector. If you're looking for that 360 degree protection, we'd recommend pairing this case with one of our trusted screen protector. We appreciate you taking the time to share your thoughts on this case with us though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or if we can be of any additional help to you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The S23 Otterbox is nice , but i don't like the way the latch is made on the clip . The clip only attaches to the phone One way , and the actual clip on the holster has already broken off the holster.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 11, 2023
Oh snap! We're sorry to hear about your frustrations with our Defender Series Pro case Holster. These are built to last, so it sounds like an unusual situation that you're has already become damaged! No need to worry though, we would be happy to get you a replacement under our product warranty. Just give our friendly Otters a ring at 1-855-688-7269 and they will be sure to get you taken care of.
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: AJD13
Verified Purchase:Yes
Very protective. Only down side is that the phone only goes in the holster in one direction. Last phone could go either way in the holster.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Fantastic Case, Fantastic Color, Fast Shipping!
on April 19, 2023
Posted by: Fly Fishing the Ozarks
Verified Purchase:Yes
Fantastic Case, Fantastic Color, Fast Shipping! I have trusted Otterbox with my equipment and phone for years.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com