Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Black
Average customer rating
3.6
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
41
4 Stars
13
3 Stars
10
2 Stars
17
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Black
Customer Rating
1
Awful purchase
on September 8, 2025
Posted by: Allthenamesaretaken
from NY
They stopped working after about two months. They had this awful clicking static noise and now they just produce no sound at all!
Response from jbl.comBy Customer Support, September 8, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Live Pro 2 TWS. First, o determine if the problem is in the device or the headphones, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Next is a reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If the issue remains, please contact us for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on August 30, 2025
Posted by: Jtheo
from Austintown Ohio
Great sound and easy connection. Stays snug in ear while on treadmill
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Live Pro 2 TWS
on August 3, 2025
Posted by: Boza
This ear buds are awesome, has a feature that’s not mentioned in the description which is wireless charging, noise cancellation is phenomenal while mowing my lawn, So far battery life seems to be good.
Written by a customer while visiting jbl.com
Customer Rating
5
Great features
on July 16, 2025
Posted by: Matthew15
These are good earbuds. Overall, I am happy with them. I ordered them whilst on vacation and was able to listen to my music clearly on the flight. Noise cancelling is good.
Written by a customer while visiting jbl.com
Customer Rating
3
Horrible
on July 14, 2025
Posted by: NA NA
The ear buds are good for music, not good at all for phone calls despite what they tell you in the description. VERY DISAPPOINTED ESPECIALLY CONSIDERING THE PRICE
Response from jbl.comBy Customer Support, July 15, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com
Customer Rating
3
Amazing product, control issues.
on May 25, 2025
Posted by: apstaple
from Windham, New Hampshire
It was great! Battery life is good, sound quality is amazing. The noise cancelling, ambient sound is great. Only reason it's not a five is because the controls aren't very good for customization.
I'm not able to control playback, ambient sound levels and volume at the same time like I can with other earbuds. Also, for some reason even though there is no connection issue, it randomly will stop playing the audio for like a half of a second every 3 minutes or so and then it will start playing again. Sort of interiors the vibe., and for the price I bought them for I feel like these shouldn't have to be problems.
I'm not able to control playback, ambient sound levels and volume at the same time like I can with other earbuds. Also, for some reason even though there is no connection issue, it randomly will stop playing the audio for like a half of a second every 3 minutes or so and then it will start playing again. Sort of interiors the vibe., and for the price I bought them for I feel like these shouldn't have to be problems.
Written by a customer while visiting jbl.com
Customer Rating
5
on May 6, 2025
Posted by: Grace19
from South Dakota
Bought them a while go, accidentally sent them through the washing machine, but they still work perfectly. Noise canceling is amazing. Love them.
Written by a customer while visiting jbl.com
Customer Rating
5
Withstanding the heat
on April 23, 2025
Posted by: Crispy Bunny
from Fairbanks AK
I bought this a few months ago, but on the 19th of April our house burned down, and in the rubble of the house. These headphones SURVIVED standing tall like a beacon of hope. With just a little polishing they will be okay.
Written by a customer while visiting jbl.com