Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Black
Average customer rating
3.6
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
35
4 Stars
10
3 Stars
7
2 Stars
12
1 Star
11
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Black
Customer Rating
2
Good until they weren't
on December 4, 2025
Posted by: sadaboutmigratingsound
from Madison, WI
I purchased these about 6 months ago as a college graduation present to myself and loved them. Until I didn't. Very recently, there has been what appears to be a software issue happening with the sound, as the sound has been migrating into the right earbud and leaving the left one extremely quiet. At first I thought it might be a cleaning issue, but that didn't help anything. Then I tried doing a hard reset of them and the sound went back to normal. Until I started listening to them again, and could literally hear the left earbud getting quieter after about 20 minutes of use until it was only my right earbud giving off any sound. I KNOW that the left one works and is not blocked with earwax or anything because they'll be working fine for a few minutes, and then the migration will start to happen. These are in perfect condition, have never gotten wet or dropped, and are relatively new. I am very disappointed in this purchase. I've gone back to using my Jabra earbuds, which have held up for 5 years.
Response from jbl.comBy Customer Support, December 4, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Avoid
on December 20, 2025
Posted by: Dawsonhtide
from Franklin NC
Worked great for around 3 months then one earbud just died and will not turn back on
Response from jbl.comBy Customer Support, December 23, 2025
Thanks for your feedback. It's possible that the earbud is not charging, and charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, dust, etc. You may click on the link below for detailed online instructions on how to clean the contact points of the earbuds. If the issue remains, the pogo pins may be damaged. For further assistance, please contact us.
Cleaning instructions: https://bit.ly/3S4bOkQ
Cleaning instructions: https://bit.ly/3S4bOkQ
Written by a customer while visiting jbl.com
Customer Rating
5
All around excellent.
on January 3, 2026
Posted by: Big Poppa
I recently purchased these and I don't wear them much.
When I do wear them, they are outstanding!
The case holds a charge forever.
Written by a customer while visiting jbl.com