Customer reviews from singer.com
Singer - 4423 Heavy Duty Sewing Machine - Gray
Average customer rating
3.9
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
178
4 Stars
49
3 Stars
20
2 Stars
17
1 Star
48
72%of customers recommend this product.
(
48 out of
67)
Customer Reviews for Singer - 4423 Heavy Duty Sewing Machine - Gray
Customer Rating
2
Very dissapointed
on September 14, 2012
Posted by: Jennifer
from unknown
I had very high hopes for this machine. It has great features, tremendous speed (really, faster than I can handle at full throttle). I bought this machine because the manual talked about being able to sew leather and other heavy materials -- I have some bags I wanted to make with a light leather cap on the bottom. I tried to sew one layer of 1.5 oz leather onto 10 oz canvas, and the machine broke. The hook has been knocked out of synch from the needle, and I now can't sew three stitches without the upper thread being tangled in the bobbin carriage. I am extremely disappointed, and it looks like I am going back to hand stitching for even the lightest leather, and going back to my old reliable 1802 for general use. I will be returning my 4423.
Written by a customer while visiting singer.com
Customer Rating
1
VERY DISAPPOINTED
on August 30, 2012
Posted by: Charles W
from unknown
I purchased this machine after watching a demonstration on TV. I have an older Singer that is about 20 years old, and have been immensely satisfied. However I liked to new features and versatility that was advertised in the demonstration. So I bought it. Within five months I started having problems with the bobbin thread. The stitches on the underside of the fabric started tangling and becoming loopy. I called the Singer Co, and advised of the problems I was having. At first, they told me the warranty had expired and that I would have to pay for it to be fixed. However, after doing my homework on the internet, and after reading many other reviews, I realized that this was not an isolated incident and it was a habitual problem with this machine, I convinced the representative that this was a manufacturing defect and they should cover the cost of the repair. They extended my warranty and I had to pay to have my machine shipped to a certified Singer repair facility. Well I just got my machine back, and guess what?! It still wasn't fixed!!! As a matter of fact, when I unpacked it, the upper case wasn't even screwed on correctly. I called The Singer Company Back, and the representative on the phone advised me to call the repair shop and have it sent back to them. I questioned whether I should have to pay for shipping out of my pocket again, and the representative stated that the repair shop should cover the expense, since they didn't fix it. I called the repair shop, and they told me that I would have to pay for shipping to have it sent back!! I argued them that I shouldn't have to pay since they never fixed it, and that Singer was paying them for the warrranty work that they didn't do. They still refused to pay for shipping. The representative became rude and snippy. So now I am stuck with a worthless piece of Junk. I could not call Singer Back because it was after hours. However I will try to call them tomorrow to see if they will replace the machine. If not, I will write bad reviews on all the other websites. I used to love Singer, but after this experience, I will never buy another Singer product again.
Written by a customer while visiting singer.com
Customer Rating
5
New Singer
on August 13, 2012
Posted by: Sonya
from unknown
I recently purchased this machine and I love it. I sewing like a dream and really does sew through multiple layers of demin without stalling or skipping stitches.
Written by a customer while visiting singer.com
Customer Rating
1
Avoid this machine
on August 13, 2012
Posted by: Chris
from unknown
The first time I used this machine it stopped working. I push the pedal and it revs but nothing happens.
Written by a customer while visiting singer.com
Customer Rating
2
4423 Heavy Duty
on July 29, 2012
Posted by: Carol
from unknown
I bought this machine for its ability to do so much since it has been many years since I've sewn. I received the machine and started my project and somehow changed the needle placement on the machine and the instructions gave no help in setting it back. I sent an email to Singer's Customer Service but did not receive an answer. I finally decided to go to Facebook and after about a week someone answered my question. Unfortunately, I have not been able to get to my project since that time but look forward to trying this heavy duty machine again.
Written by a customer while visiting singer.com
Customer Rating
2
Wonder what happened
on July 28, 2012
Posted by: Sarah
from unknown
I used it twice before the feed dogs broke, and I only used 2 layers of denim, hemming my jeans. I cannot afford to send it to the service places, so I have to find a different machine. I am very disappointed and will not buy another singer.
Written by a customer while visiting singer.com
Customer Rating
2
Dancing Needle
on July 13, 2012
Posted by: Jessica
from unknown
I've had this machine for 6 months now and when I first got it I thought it was wonderful but quickly it became a nightmare. In the past 6 months I've had to take it in to be repaired 4 times due to the bobbin thread bunching and gathering under the fabric and the top thread only tacking once or twice every 10 stitches. This is my first machine, I used my grandmother's and mother's up until now, and I've noticed that the needle tends to swing back and forth every time I add a new bobbin in ... as a quilter that is frequently. The ladies at the sewing shop I take my machine to have commented several times on the strangeness of this and each time have agreed that I shouldn't continue to have problems as it isn't human error. I may simply have gotten a bad product but after over 100 years of Singer being the machine of choice in my family I can guarantee I'll be going else where with my next machine.
Written by a customer while visiting singer.com
Customer Rating
3
Only ok
on June 4, 2012
Posted by: Bethany
from unknown
For the price it's okay. Not what I had expected. Doesn't have down needle stop option. Thread slips through needle easily if you don't leave a super long thread tail. Bobbin doesn't wind evenly. Liked my old Kenmore better. Not what a decent daily used "Heavy Duty" mechanical machine should be.
Written by a customer while visiting singer.com