Customer reviews from singer.com
Singer - 4423 Heavy Duty Sewing Machine - Gray
Average customer rating
3.9
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
178
4 Stars
49
3 Stars
20
2 Stars
17
1 Star
48
72%of customers recommend this product.
(
48 out of
67)
Customer Reviews for Singer - 4423 Heavy Duty Sewing Machine - Gray
Posted by: Gigi
from Orlando, Florida
Verified Purchase:Yes
I made covid 19 masks. Mended a blouse and i look forward to make pillow cases.
Written by a customer while visiting singer.com
Posted by: Shar
from Oregon
Verified Purchase:Yes
I am not happy with this machine and have attempted to contact them to return it, but no response to date. Poor or nonexistent customer service
Response from singer.comBy singersewingpwr, singersewingpwr, February 27, 2020
Shar, sorry you are not happy with the purchase. If this was bought on Singer.com we have a 30 day return policy. If you cannot reach Customer Care by phone, please email them at TalktoUs@Singerco.com. They will need the order number for the Singer Store purchase so they can check your records. If the machine was purchased from one of our vendors, then you must contact the seller about their return policies. Unfortunately with only "Shar" to go on, I was unable to pull up any information.
Written by a customer while visiting singer.com
Customer Rating
4
Change the screwdriver!
on November 1, 2019
Posted by: Purlgirl
from Massachusetts
After using a basic sewing machine for 35 years, I thought a basic heavy duty machine would fit my needs. I have used this for a week and am somewhat satisfied with it. I was not used to a drop-in bobbin, so have been very careful threading both top and bottom. I have found that I can be nicely stitching along and suddenly the bobbin area will jam up with thread. The problem is that occasionally I've had to take off the throat plate, which normally wouldn't be a problem with 2 small screws. But the area between the throat plate and the machine head is so small, that a small screwdriver is required, which comes to my 2nd point. Your screwdriver is this little wedge thing, that is almost impossible to use. Change that and I will give this a higher rating. A very short normal screwdriver is all that is needed. I love the needle-threader, the auto-buttonhole feature, the ability to sew quickly and easily through thick fabrics like denim and leather and heavy canvas. The pros outweigh the cons.
Written by a customer while visiting singer.com
Customer Rating
5
4 years in and I still love it
on July 18, 2019
Posted by: Melody
from Charlotte, NC
I bought this machine so I'd have one to take with me to classes or friends' houses without having to haul my older machine around. I also wanted a "heavy" machine with solid parts. I've used this guy to make quilts, bags, dog collars and jackets, and clothing for myself and I'm consistently happy with it. It's very straightforward and easy to figure out if you want to skip reading the manual, but that also makes it easy to watch YouTube tutorials and apply it to the machine. Being a Singer it's also easy to find additional feet or bobbins at pretty much any fabric store. I would happily buy it again and have recommended it to friends as their first machine.
Written by a customer while visiting singer.com
Customer Rating
1
DO NOT PURCHASE
on July 12, 2019
Posted by: SINGER STINKS
from Illinois (USA)
I purchased a Singer 4423 on October 25, 2018. After less than a year of infrequent, light use a belt on the machine broke on May 10, 2019. I thought it would still be under warranty since it is less than a year old. How silly of me - I spent 45 minutes on hold with the warranty service department only to discover that the belts on this machine are only covered by a 90-day warranty. That's RIDICULOUS. I will NEVER purchase a singer again and will NEVER recommend them to anyone else.
Written by a customer while visiting singer.com
Customer Rating
1
New but inoperable machine
on March 15, 2019
Posted by: Casey
from Arkansas
Please know that I am an experienced seamstress, having sewn for multiple decades. I wanted and expected to love this Singer 4423 Sewing machine. Unfortunately, I have learned two very valuable lessons. #1 - do not buy Singer and #2 - immediately and thoroughly test & use any purchased item. Mistake #1: Believing that the Singer brand equates with quality. This 4423 machine was made in Vietnam. I honestly thought, prior to now, that purchasing an established Name brand such as Singer would be a smart move. Currently, I believe Singer has sold the name to inferior product-manufacturing locations. Quality and durability are no longer part of this brand and customer service does not exist. The manual is poorly written and in several instances, inaccurate. Someone who actually sews should do the writing and editing of any sewing manual! Mistake #2 - not thoroughly testing the machine within the 30 day warranty period. So this weekend I opened and started using the machine. I read every word in the manual and watched all of the introductory Singer videos on YouTube (they are quite good, actually); so I felt well prepared. Sadly, the machine will not sew. Thread breaks after just two or three stitches, needle threader never worked, and now, after just two painful loud clanking seams in cotton fabric, the sewing mechanism is frozen. I re-studied all of the trouble shooting ideas online and in the manual and then, finally, gave up. Today I called the Singer customer service. They will NOT help me other than to inform me that the warranty has expired and my best option is to have the machine professionally serviced, at my expense. I am the owner of a new but broken machine.
Written by a customer while visiting singer.com
Customer Rating
5
I got rid of my first one like a dummy and i just bought
on February 25, 2019
Posted by: minnie
from seattle, wa
i thought a serger would be so cool, i was dead wrong, a serger cant do anything right. I was spoiled from this right here! it sews through multiple layers so easily, my very first sewing machine and i will not trade it for the world i bought another one just today after selling the last like an idiot thinking I would find better i did not every sewing machine i bought after. other sewing machines just dont do layers like this one.
Written by a customer while visiting singer.com
Customer Rating
1
Do not buy this product.
on February 22, 2019
Posted by: Jo Jo
from Atlanta, Ga
I have been sewing over 50 years and this is the worst machine I have very owned. Tension problems from the very beginning and poor light position. Poor quality machine. I am very disappointed with Singer. Do not bother to bring this machine home.
Written by a customer while visiting singer.com