Customer reviews from brother-usa.com
Brother - XR9550 Computerized Sewing and Quilting Machine with LCD Wide Table 8 Sewing Feet
Average customer rating
4.4
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
74
4 Stars
17
3 Stars
10
2 Stars
4
1 Star
5
100%of customers recommend this product.
(
35 out of
35)
Customer Reviews for Brother - XR9550 Computerized Sewing and Quilting Machine with LCD Wide Table 8 Sewing Feet
Customer Rating
5
Great machine
on October 21, 2024
Posted by: Renaye
from North Fort Myers FL
Love it! Easy to use! Manual is really helpful and easy to understand.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Good and Bad
on January 5, 2025
Posted by: LaurieO
from Friday Harbor, WA 98250
Everything works fine, but two things really bother me. I hate how the spool of thread goes on the machine. It's so awkward pulling the thread under and to the left to thread it. And I hate the presser foot lever. It's plastic, and uncomfortably rough, and only accessible with the right hand. I much prefer my older machine's (a Kenmore) metal, smooth lever accessible by either hand.
Response from brother-usa.comBy Brother Customer Service, January 6, 2025
Thanks for taking the time to review your experience with the Brother XR9550. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/XR9550
https://www.brother-usa.com/support/XR9550
Written by a customer while visiting brother-usa.com
Customer Rating
3
Case is not good
on January 6, 2025
Posted by: Margaret
from Marlton
My grandma bought me this machine for Christmas and I love it. I’m 8. She bought this particular machine because it supposedly came with a hard case for bringing it to her house, and my foot can’t reach the foot pedal so I needed the speed slider and buttons on the front of the machine to operate it. I learned all the parts including how to thread it and install the bobbin. I made my first pillowcase and two pencil bags. Next I’m making an apron for my mom. It’s too bad that I have to leave it at my grandma’s until she gets me a new case. She’s afraid the machine will fall out of the bottom if I carry it. It has no bottom like her case has.
Response from brother-usa.comBy Brother Customer Service, January 8, 2025
Thanks for taking the time to review your experience with the Brother XR9550. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great machine not so great case.
on January 14, 2025
Posted by: Patricia
from Ohio
I really love this machine. Does everything it says it will. The only thing I don't care for is that it says it comes with hard case and it does not. It has a lid but it does not latch on at all, doesn't even really sit on it either i can't call this a case sorry.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Machine
on January 27, 2025
Posted by: Nature12
from Whitman, MA
Great price, easy to use machine. Alot of features.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Brother XR9550
on March 4, 2025
Posted by: Snowbound
from Northern Minnesota
The machine is suitable for routine everyday sewing but not the best for quilting due to the limited throat space. Also, the presser foot has limited action for thicker materials. Other than that, it is easy to use and is lightweight for handling, but you need to set it on a non skid pad as it tends to slide around while sewing.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Wish I could say better
on March 14, 2025
Posted by: Iker
from California
I fairly satisfied with it for my first project. By the second project the dog feed stopped going up and down and was stuck in down so now I need to take it miles away for repair after 5 days or so of use… maybe a defective isolated case? I don’t know. Is my first machine, so it was pretty disappointing
Response from brother-usa.comBy Brother Customer Service, March 17, 2025
Thanks for taking the time to review your experience with the Brother XR9550. We appreciate your feedback. I’m sorry to hear that you are having feed dogs issues with the Brother XR9550. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that.
NOTE: On the menu link please look at pages 37 and 42.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32502140001/workspaceContext/workspace/processedPrint/Answer/74013
Answer Link: https://download.brother.com/welcome/doch100955/888_e33_e34_e36_e37_om01en.pdf
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/XR9550
NOTE: On the menu link please look at pages 37 and 42.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32502140001/workspaceContext/workspace/processedPrint/Answer/74013
Answer Link: https://download.brother.com/welcome/doch100955/888_e33_e34_e36_e37_om01en.pdf
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/XR9550
Written by a customer while visiting brother-usa.com
Customer Rating
5
Sewing is fun !
on April 1, 2025
Posted by: Anonymous
from South Carolina
This machine helped me as a beginner seamstress to sew like a pro( well semi-pro) I love the different stitch combinations and while
The items I am sewing are simple , this machine helps me to make them
Look really nice . It’s also made sewing so much more fun !!
The items I am sewing are simple , this machine helps me to make them
Look really nice . It’s also made sewing so much more fun !!
Written by a customer while visiting brother-usa.com