Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: Mario
Verified Purchase:Yes
When I received the case and attempted to put my existing phone case into the holster it did not fit. This led me to realize that either I ordered the wrong case or the dimensions have changed.
The reason why I ordered a case in the first place is that the holster for my case had broken and you do not offer holsters by themselves.
This leads me to suggest two things:
1. Make you holsters stronger so that they do not break so easily. I am in construction so you can understand the risk. You build a very strong case but the spring loaded clip breaks too easily. This was my second time to order a whole case just because I needed a holster.
The reason why I ordered a case in the first place is that the holster for my case had broken and you do not offer holsters by themselves.
This leads me to suggest two things:
1. Make you holsters stronger so that they do not break so easily. I am in construction so you can understand the risk. You build a very strong case but the spring loaded clip breaks too easily. This was my second time to order a whole case just because I needed a holster.
2. Offer holsters by themselves. They are the item that is most likely to break, not the case.
Thank you,
Mariano Orlando
Mariano Orlando
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, June 19, 2023
Hi there Mario! We're sorry to hear about your Holster holdups! We are always lookin for ways to improve our products, and we greatly appreciate your candid feedback. Thankfully, we do offer our Holsters standalone for warranty. Just give us a ring at 1-855-688-7269 and we will get you taken care of!
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Jim A
Verified Purchase:Yes
Couldn’t separate the inner shell from the outer shell without fear of breaking the inner shell. Used the old one.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, June 28, 2023
Oh snap! We're sorry to hear about your installation issues with your Defender Series case. We recommend checking out this installation video for help: https://www.youtube.com/watch?v=Xcc0FiKE1yQ&list=PL6EHkFIg0sfZ27ee32kYkElxa6FTk07dg&index=3&t=4s
If you are still unable to use your case, give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you.
Cheers,
OtterBox Customer Support
If you are still unable to use your case, give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: June
Verified Purchase:Yes
I just replaced my last defender that was 6 years old.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
The OtterBox protective case is great! It provides great protection along with a sure grip with less chances for slipping out of my hands. I highly recommend it! 👍👍👍
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Emily
Verified Purchase:Yes
Really bulky feeling. Why would a company buy lifeproof company and then use the style that people loved. Bring back the sleek thinner bomber case please!!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 3, 2024
Hello, Emily! The Defender Series case is a favorite for the rugged protection it offers your device. LifeProof has been part of the Otter Products family of brands since 2013. Each brand has evolved immensely since then, and the company has decided it is the right time to bring the brands together. There are many different styles of cases to protect your device, and our Customer Service Team would be happy to help with finding the perfect case option to meet your needs and the way you wish to use the case.
Written by a customer while visiting otterbox.com
Customer Rating
1
I am extremely disappointed with the Otterbox!!!
on January 26, 2024
Posted by: Carl Bolli
Verified Purchase:Yes
I am not happy with your product or service!!!! I want to return your product. Don’t know how to do so.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 29, 2024
Hello, Carl! We are so sorry you need to make a return, but we would be more than happy to help with that! Please reach out to our CS Team by phone or via chat, and we can get that all set up for you!
Written by a customer while visiting otterbox.com