Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: Diblik
Verified Purchase:Yes
I bought this a month ago and the camuflaje os totally unpainted.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Taylor Swift
Verified Purchase:Yes
Love the case and color. It doesn’t add too much thickness to the X and you are still able to wirelessly charge. Otter box has always protected my phones from anytime I’ve ever dropped my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Andy
Verified Purchase:Yes
Has saved my IPhone on many occasions. Too bad the new otter box doesn’t come with an integral screen protector. Poor decision otter box!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ddashby
Verified Purchase:Yes
I’ve only had this less than ONE WEEK. The color is faded. It doesn’t have the screen protector, and does not feel as safe/protected as my last Defender. I had my last one for over 5 years! It was great! This one, I’m a little worried about.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, August 27, 2018
Hey ddashby,
We dearly apologize that this Defender series isn't entirely meeting expectations! While we certainly understand your hesitation, rest assured that the Defender is just as protective as ever! This unit was intentionally engineered to keep your iPhone X safe while also providing full device functionality. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Cheers,
OtterBox Customer Service Team
We dearly apologize that this Defender series isn't entirely meeting expectations! While we certainly understand your hesitation, rest assured that the Defender is just as protective as ever! This unit was intentionally engineered to keep your iPhone X safe while also providing full device functionality. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BossLady
Verified Purchase:Yes
It has the same defending qualities as the previous Defender Case that i owned except NO screen protector. I am not Happy that it DOES NOT include a screen protector. The screen protector is what kept my phone looking like new and keeping the screen intact.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: AmandaRunner
Verified Purchase:Yes
Love the look of the back of the Otterbox. I just wish the Otterbox for the new iPhone X had a cover on it. I had to buy a screen protector for the screen and am afraid that as often as I drop my phone that I will still break the screen. That is the only thing that I don't like about the Otterbox line for the iPhonn X.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Flying Dutchman
Verified Purchase:Yes
This is the second otterbox I bough for my iPhone X. They work amazing and feel great. However the Camo starts scratching off super fast. Within a month or two large white spots will cover the rear of the case. Only seems to affect iPhone X cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chevymudnit
Verified Purchase:Yes
I have use an otter box on all my iPhones since the 4! Have always had good luck I think this one could have had a screen cover live all the others did that’s the down fall I hope it gets a redesign that adds a screen protector then it would be a perfect case
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 10, 2017
Hey there Chevymudnit,
Thanks for being such a loyal friend and fan of OtterBox over the years! We apologize that you're feeling slightly let down by the screenless design for the iPhone X Defender. We intentionally decided to forego the built-in screen protector on this series to allow customers full access to the beautifully curved touchscreeen. If you're looking for a little additional protection upfront, so to speak, we do carry an Alpha Glass that will pair perfectly with your Defender! Please feel welcome to check it out by following the link below, and call our friendly Otters at 1-855-688-7269 with any questions!
https://www.otterbox.com/en-us/iphone-x/alpha-glass-screen-protector/apl38-iph17.html#start=4
Best,
OtterBox Customer Service Team
Thanks for being such a loyal friend and fan of OtterBox over the years! We apologize that you're feeling slightly let down by the screenless design for the iPhone X Defender. We intentionally decided to forego the built-in screen protector on this series to allow customers full access to the beautifully curved touchscreeen. If you're looking for a little additional protection upfront, so to speak, we do carry an Alpha Glass that will pair perfectly with your Defender! Please feel welcome to check it out by following the link below, and call our friendly Otters at 1-855-688-7269 with any questions!
https://www.otterbox.com/en-us/iphone-x/alpha-glass-screen-protector/apl38-iph17.html#start=4
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com