Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: Harry
Verified Purchase:Yes
This is by far the Greatest holster on the market!!! Light weight, Strong, and Good looking.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tim1
Verified Purchase:Yes
I bought this, I like carry on my belt, but unfortunately I bought the wrong one
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rich
Verified Purchase:Yes
I am glad that I can mail order the holster directly ! Before I always ended up buying a new complete set. Even when I would get Otterbox to replace the holster, you made difficult. Your actual phone case is top notch. I wouldn’t give you a “C” on your holder ! It breaks way too easily. You needed to fire your holster design team and find a new team !
Respectfully
Richard Graham
Richard Graham
Response from otterbox.comBy OtterBox , Customer Service Team , April 21, 2021
Hi, Rich!
We're sorry to hear that you've had so much trouble with your OtterBox holsters! We appreciate your feedback, and we'll be sure to get your thoughts passed along to our design team. Keep in mind, we have a great warranty, so if something happens to your current belt clip, we'd be more than happy to get it replaced. Simply call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear that you've had so much trouble with your OtterBox holsters! We appreciate your feedback, and we'll be sure to get your thoughts passed along to our design team. Keep in mind, we have a great warranty, so if something happens to your current belt clip, we'd be more than happy to get it replaced. Simply call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ffff
Verified Purchase:Yes
I was over charged for belt clip that keeps breaking!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 26, 2021
Hi there!
We're sorry to hear that you were having troubles with the holster on your Defender Series case! That's certainly unusual, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so if you do run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269.
Best,
OtterBox Customer Service Team
We're sorry to hear that you were having troubles with the holster on your Defender Series case! That's certainly unusual, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so if you do run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BigBob
Verified Purchase:Yes
When I purchased my iPhone 11 I instantly purchased an Otter Box to protect it. I had an OtterBox on my first iPhone and I knew from my experience that I would not be let down. Thank God that they make the OtterBox it is saved from having to replace my phone time and time again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
I enjoy using the belt holster clip for my Iphone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
I bought the wrong size and tires to return it, but due to COVID they say they are running behind on returns. It’s been three months and nothing! Very disappointed. Inyhiught Otter box has a better reputation than this.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 17, 2021
Hi, Mike!
We're sorry to hear about your frustration with your recent purchase. We looked into your account, and we're seeing that we have already gotten your RMA started, so you should have email with return instructions already in your inbox. We recommend checking your spam folder if you're not seeing that email. For any additional help, don't hesitate to give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your recent purchase. We looked into your account, and we're seeing that we have already gotten your RMA started, so you should have email with return instructions already in your inbox. We recommend checking your spam folder if you're not seeing that email. For any additional help, don't hesitate to give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LFsr
Verified Purchase:Yes
Phone kept falling off, took it off after a few days
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 20, 2021
Hi there!
We're sorry to hear about your disappointment with your Defender Series holster! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so give us a ring at 1-855-688-7269, and we can get your holster replaced!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series holster! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so give us a ring at 1-855-688-7269, and we can get your holster replaced!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com