Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: Cupid II
Verified Purchase:Yes
Was very happy with my purchase would purchase this product again
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: RWM116
Verified Purchase:Yes
I have protected all my phones with Otterbox cases. Nothing compares!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nickee
Verified Purchase:Yes
It’s to small can’t get in touch with nobody chat now online say they can’t help me call 1800 number call that between 10 n 2 and nobody answer I just wanna exchange for the right size I didn’t think it was going to be so difficult
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team , February 3, 2021
Hi there!
We're sorry to hear about any confusion with your recent order, and we're bummed to hear that you were having trouble reaching our Customer Service Team. We've gone ahead and started an RMA for you, so you should see that email in your inbox. If you run into any other issues, please don't hesitate call our helpful Customer Service Otters at 1-855-688-7269.
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent order, and we're bummed to hear that you were having trouble reaching our Customer Service Team. We've gone ahead and started an RMA for you, so you should see that email in your inbox. If you run into any other issues, please don't hesitate call our helpful Customer Service Otters at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: none
Verified Purchase:Yes
very good customer service-would purchase again in future if needed
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bodine
Verified Purchase:Yes
Broke corner of case but it’s a great product, gets abused regularly but phone stays safe
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LuiA
Verified Purchase:Yes
Could not use it , sku not available wish more detail about item
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 8, 2021
Hi there!
We're sorry to hear about your frustration with your Defender Series holster. Keep in mind, this belt clip is designed to be used alongside the full Defender Series case, and will not be compatible with the device alone or other cases. If you are using that Defender Series, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Defender Series holster. Keep in mind, this belt clip is designed to be used alongside the full Defender Series case, and will not be compatible with the device alone or other cases. If you are using that Defender Series, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BFH57
Verified Purchase:Yes
Liked all the features, rigid, clip, stand on edge and fit nicely over defender case. Simply snapped off the side fastener after 3rd day of use. Wouldn’t deter me from purchasing again but will use extreme caution with holstering the phone
Response from otterbox.comBy OtterBox, Customer Service Team, March 15, 2021
Hi there,
We're so sorry this holster broke after only 3 days. We assure you this is anything but normal. If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement case here: bit.ly/warrantyotter
If you're having trouble with that form, please feel free to give us a call at (855) 688-7269 and we'd be happy to help!
Best,
OtterBox Customer Service Team
We're so sorry this holster broke after only 3 days. We assure you this is anything but normal. If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement case here: bit.ly/warrantyotter
If you're having trouble with that form, please feel free to give us a call at (855) 688-7269 and we'd be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Hoggy
Verified Purchase:Yes
I have had more than one Otterbox on different phones. It works no matter what I put it on
I would recommend this to a friend!
Written by a customer while visiting otterbox.com