Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: Chuck
Verified Purchase:Yes
Don’t stand by warranty they didn’t even answer phone calls
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 21, 2020
Hi Chuck,
We're so sorry about the inconvenience. To keep our employees and community safe, our call center is temporarily closed. We can help you with a warranty below!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
We're so sorry about the inconvenience. To keep our employees and community safe, our call center is temporarily closed. We can help you with a warranty below!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Zookeeper
Verified Purchase:Yes
I drop my phone a lot. I mean. A lot. And yes otter box is a bit more pricey, yes it is a bit more bulky, yes I have issues getting it out of my pocket due to the material, but that doesn’t matter when it 100% protects my phone! Love this thing
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mannyman
Verified Purchase:Yes
I have the bumper but I’m glad they sell the holster separate. Instead of one I bought two.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Eric
Verified Purchase:Yes
Good product, overprice. Replacement clip should be cheaper or better build because constrution worker keep breaking it.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, August 21, 2020
Hey Eric,
We're so sorry you're feeling as though the price of this Defender Series Holster isn't quite in like with the overall quality of your iPhone experience. Please keep in mind that we're always more than happy to replace your holster under our awesome warranty. Feel free to check it out on our OtterBox website, and we'd love to get you back on track to sturdy side security!
Best,
OtterBox Customer Service Team
We're so sorry you're feeling as though the price of this Defender Series Holster isn't quite in like with the overall quality of your iPhone experience. Please keep in mind that we're always more than happy to replace your holster under our awesome warranty. Feel free to check it out on our OtterBox website, and we'd love to get you back on track to sturdy side security!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Bring the warranty ability back for the beltClips!
on August 28, 2020
Posted by: Slowjoe
Verified Purchase:Yes
Bought my case a few months ago, tried to warranty the broken belt clip and couldn’t. Didn’t have time to try and call in. So just ended up buying new ones. Hence the low rating. I do love the products, I don’t use anything else.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , August 31, 2020
Hi there!
We're sorry to hear about the damage to your Defender Series Holster! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Defender Series Holster! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
Holster and frame was broken! No one would answer phone.could not afford entire otterbox.Not happy!! Keith Sinex
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 8, 2020
Hi there!
We're sorry to hear about your disappointment with your Defender Series case! While our phones are currently shut off as a precaution against the continued spread of COVID-19, we can still be reached for any customer service needs via email. Please don't hesitate to reach out to our Customer Service Team for warranty assistance here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series case! While our phones are currently shut off as a precaution against the continued spread of COVID-19, we can still be reached for any customer service needs via email. Please don't hesitate to reach out to our Customer Service Team for warranty assistance here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: RickP
Verified Purchase:Yes
The holster for my iPhone XS Defender is a perfect fit !!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jimmy ray
Verified Purchase:Yes
Went to Yellowstone this product was perfect for pics.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com