My wife and I have used the Defender series case and holster for several iPhones. I have had no problems whatsoever. My wife on the other hand frequently breaks the holster, and always around the clip anchor area where the metal rod is secured. I have had to acquire several holster for my wife.
I would like to suggest that the company engineers, designers and quality control personnel investigate ways to strengthen the holsters.
I bought this acouple of weeks ago I just wish it had the screen protection 4 this case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, February 18, 2019
Dear Karly,
We apologize that this Defender series isn't quite fulfilling all of your phone protection wishes! We intentionally decided to forego the integrated screen protector on this Defender in order to provide a clear-cut interaction with the curved device screen. Rest assured, this unit was engineered to keep your iPhone safe at all costs!
However, if your heart is set on screen protection, we would suggest taking a peek at our Alpha Glass. This fortified screen protector adds an extra layer of security, and pairs perfectly with the Defender. Please feel free to check it out via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further questions!