Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: pbm78
Verified Purchase:Yes
Dropped the phone minutes after I put the case on... nothing happened to it !
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bobo1
Verified Purchase:Yes
Great for people like myself who work out doors ,I’ve had four from previous phones I wouldn’t see past them . Great fantastic bomb proof for me I work in the landscaping industry .
I would recommend this to anyone . I also have another case for dress.
I would recommend this to anyone . I also have another case for dress.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Charles
Verified Purchase:Yes
I have relied on OtterBox for years to protect my electronics. When I decided to upgrade to the new iPhone Xs there was no question in my mine as to which cover to buy for my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Shellmeg
Verified Purchase:Yes
I order this 2 weeks ago and had it within a few dats and it’s the best case I’ve had on my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ttttravis
Verified Purchase:Yes
For the premium price charged for the Defender, you would at least expect clear illustrations in the instructions and at least some written explanations. The size of the case no makes it impossible to fit the phone in my pants pocket.
Response from otterbox.comBy OtterBox , Customer Service Team, December 10, 2018
Hi ttttravis,
We are sorry that you found the instructions with the iPhone X/Xs Defender case lacking. Below is a link that will take you to a video that goes over the Defender case in great detail.
https://www.youtube.com/watch?v=Xcc0FiKE1yQ
As far as it not being as pocket friendly as you would like, perhaps our Pursuit case would be more up your alley as it is slimmer and the toughest case that we have. You can find more information on that case by clicking on the link below.
https://www.otterbox.com/en-us/iphone-xs?prefn1=series&prefv1=Pursuit%20Series
If you ever have any OtterBox questions, please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Happy Holidays,
OtterBox Customer Service Team
We are sorry that you found the instructions with the iPhone X/Xs Defender case lacking. Below is a link that will take you to a video that goes over the Defender case in great detail.
https://www.youtube.com/watch?v=Xcc0FiKE1yQ
As far as it not being as pocket friendly as you would like, perhaps our Pursuit case would be more up your alley as it is slimmer and the toughest case that we have. You can find more information on that case by clicking on the link below.
https://www.otterbox.com/en-us/iphone-xs?prefn1=series&prefv1=Pursuit%20Series
If you ever have any OtterBox questions, please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: WingNut
Verified Purchase:Yes
Every phone since my IPhone 5 has been in a Otter Box Defender case. When I change phones, my old phone looks brand new. Can’t convince me to use any other case. My IPad 2 is in an Otter Box case too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Zachyeah
Verified Purchase:Yes
Colors aren’t exactly what I thought, but I still like them. A month in the case is holding up great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sirpinkskin
Verified Purchase:Yes
I love the feeling the Defender Series gives me when handling my phone. The non slippery feeling, the I won’t drop this phone feeling. The quality of the product makes it last a long time. Every phone or pad I buy I will be buying a otter product for sure.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com