Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: Kathy
Verified Purchase:Yes
My son turned us on to Otterbox yrs ago. I wholeheartedly believe Otterbox offers the absolute best protection for your Iphone. If you purchase the Otterbox you won’t be sorry!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
Good case, just you forgot to put front protection, I’m concerned if I drop it on the front it could shatter thr front glass of the phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: footmdrph
Verified Purchase:Yes
I love my OtterBox for my iPhone X as much as I did for my iPhone 6s. Since I used Otter boxes, I have never had any damage to any iPhone, despite the numerous times I have dropped it. Love it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MThompson
Verified Purchase:Yes
I’m an avid Otterbox user and love the Defender Case, I also have a Commuter case both for iPhone X. I had to leave off a star however because the belt clip for the Defender seems to be lighter weight than previous designs. The clip on the Defender case I had for my iPhone 5 would lock into place, locking into my belt or pants pocket. The case for my iPhone X doesn’t feel nearly as secure and isn’t as sturdy, it feels like if I caught it on something it would snap off and my phone would be lost.
Other than the holster, I absolutely love the slimmer design of the Defender case itself, more rounded edges, thinner, and less “sticky” feeling. When I take my phone out of my pocket it doesn’t turn my pocket inside out.
Other than the holster, I absolutely love the slimmer design of the Defender case itself, more rounded edges, thinner, and less “sticky” feeling. When I take my phone out of my pocket it doesn’t turn my pocket inside out.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ravp
Verified Purchase:Yes
Excellent all round protection tightly fit Although makes phone look bulky who cares you know and feel that’s protected including back camera
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Zeb9
Verified Purchase:Yes
Bought the whole case and clip three weeks ago, clip broke within two weeks had to order a new one not impressed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2018
Hi Zeb9,
Yikes, this doesn't sound like the epic experience that we envisioned for the Defender series! We apologize that the belt clip broke so quickly, but not to worry - our awesome Otters are ready to hook you up with a brand new replacement. Just give them a ring at 1-855-688-7269, and they'll process a warranty claim in no time at all!
Regards,
OtterBox Customer Service Team
Yikes, this doesn't sound like the epic experience that we envisioned for the Defender series! We apologize that the belt clip broke so quickly, but not to worry - our awesome Otters are ready to hook you up with a brand new replacement. Just give them a ring at 1-855-688-7269, and they'll process a warranty claim in no time at all!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Corbeau140767
Verified Purchase:Yes
I tried a few smaller type cases but they were not solid
I decided to try the Otter for my new iPhone X
I decided to try the Otter for my new iPhone X
Since a pretty expensive phone I wanted to protect it
This box is solid and well built
The hip case also seems to be very resistant
The hip case also seems to be very resistant
Nothing negative to report
AAAA+
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JB42
Verified Purchase:Yes
While the phone enclosure is excellent, the belt clip is a weak point. I've already placed it once and it's broken again. The second time it broke, I was just getting in the car and it brushed up against the seat and snapped. I doubt I'l spend the money to replace it again. If you're going to do any work with it clipped to your belt, I strongly suggest you take it off before doing anything that involves working on the ground, or remove it before getting in your vehicle.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 9, 2018
Hi JB42,
We're bummed to see that you've experienced two broken belt clips for that Defender series! For future reference, please keep in mind that we are willing to replace any damaged products under our warranty - including belt clip holsters. Just call our awesome Otters at 1-855-688-7269, and they'll be happy to hook you up!
Best,
OtterBox Customer Service Team
We're bummed to see that you've experienced two broken belt clips for that Defender series! For future reference, please keep in mind that we are willing to replace any damaged products under our warranty - including belt clip holsters. Just call our awesome Otters at 1-855-688-7269, and they'll be happy to hook you up!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com