Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: Bar1
Verified Purchase:Yes
The case is the same strong durable case as earlier defenders. However there is no screen protector. Major disappointment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 4, 2017
Hey Bar1,
We truly apologize about any confusion surrounding our new screenless design for the iPhone X Defender series! We predicted that any sort of integrated plastic over the curved display could cause hindrance, especially around the edges of the screen, which was not a frustrating experience that we wanted for our customers. Therefore, we decided to forego the built-in screen and offer a tempered glass option instead, for those interested in a little extra security. We do currently carry the Alpha Glass screen protector, which will pair perfectly with your Defender case. If interested, please feel welcome to follow the link below, and call our awesome Otters at 1-855-688-7269 with any questions that pop up!
https://www.otterbox.com/en-us/iphone-x/alpha-glass-screen-protector/apl38-iph17.html#start=1
Warmly,
OtterBox Customer Service Team
We truly apologize about any confusion surrounding our new screenless design for the iPhone X Defender series! We predicted that any sort of integrated plastic over the curved display could cause hindrance, especially around the edges of the screen, which was not a frustrating experience that we wanted for our customers. Therefore, we decided to forego the built-in screen and offer a tempered glass option instead, for those interested in a little extra security. We do currently carry the Alpha Glass screen protector, which will pair perfectly with your Defender case. If interested, please feel welcome to follow the link below, and call our awesome Otters at 1-855-688-7269 with any questions that pop up!
https://www.otterbox.com/en-us/iphone-x/alpha-glass-screen-protector/apl38-iph17.html#start=1
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JGG35
Verified Purchase:Yes
Case is of good usual quality, but the Alpha cover is not a great replacement for built in screen cover.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 12, 2018
Hi JGG35,
Thanks for the candid feedback on the screenless design of the OtterBox Defender for the iPhone X.
This new design was developed to allow for the greatest possible experience with the amazing display on the iPhone X. That being said, if you are experiencing any issues with the Alpha Glass, please give us a quick call at 1-855-688-7269!
Best,
OtterBox Customer Service Team
Thanks for the candid feedback on the screenless design of the OtterBox Defender for the iPhone X.
This new design was developed to allow for the greatest possible experience with the amazing display on the iPhone X. That being said, if you are experiencing any issues with the Alpha Glass, please give us a quick call at 1-855-688-7269!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Joseph
Verified Purchase:Yes
Try using whats app voice note recorder the case interferes with the button and stops recording
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Nikki84
Verified Purchase:Yes
I bought this a couple of weeks ago, but didn't get to use it yet because I preordered my iPhone X and it hasn't arrived yet. I have bought this case for my other iPhones in the past and I loved them. The only thing I'm a little Leary of is it being screen less, which means it doesn't have the plastic piece to cover the screen. I do like though that the belt clip comes with this one and this makes it great to use at work
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Yayyyyyyyyyyyy
Verified Purchase:Yes
I’m very happy with this outerbox it makes my face look so pretty
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Paulie
Verified Purchase:Yes
The dust protection feature only refers only to the charging ports not the microphone and speaker openings. Clogging these ports make having a conversation difficult without earphones.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 7, 2017
Hey Paulie,
We so apologize that you're feeling disheartened by the iPhone X Defender! The case provides intense protection from dust with the port covers on the charging and mute switch areas. We intentionally engineer the cases to have openings for the microphone and speaker to ensure crystal clear phone calls. However, it's strange that dust is "clogging these ports" so quickly, and our Otter super-sleuths would love to take a closer look to see if we can solve this mystery! Please feel welcome to give them a quick call at 1-855-688-7269, and they'll start the investigation!
Sincerely,
OtterBox Customer Service Team
We so apologize that you're feeling disheartened by the iPhone X Defender! The case provides intense protection from dust with the port covers on the charging and mute switch areas. We intentionally engineer the cases to have openings for the microphone and speaker to ensure crystal clear phone calls. However, it's strange that dust is "clogging these ports" so quickly, and our Otter super-sleuths would love to take a closer look to see if we can solve this mystery! Please feel welcome to give them a quick call at 1-855-688-7269, and they'll start the investigation!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Darbij2010
Verified Purchase:Yes
I love OtterBox. Your cases are the only ones I use. Prefer the defender case over any other including life proof cases. But, I wish the iPhoneX defender case came included with a screen protector.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: hollywood
Verified Purchase:Yes
i wanted to give a 5 star but it don't have a screen saver like the other iphone cases. why is the iphone x is screenless
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 4, 2017
Hey Hollywood,
We're sorry to see that you're feeling so disappointed by the screenless edition of this Defender series! We intentionally decided to forego the integrated screen protector on this version as to provide full access to the beautifully curved touchscreen of the iPhone X. While we recognize this as new territory for the Defender case, we truly believe that this will grant the best interaction with the device for our customers. Furthermore, our brilliant engineers designed a magnificent tempered glass option that can be adhered to the phone itself. The Alpha Glass adds a layer of fortified security, and pairs perfectly with the Defender. Check it out by following the link below, and if you have any questions, please don't hesitate to call our Otter experts at 1-855-688-7269. They're always glad to assist!
https://www.otterbox.com/en-us/iphone-x/alpha-glass-screen-protector/apl38-iph17.html#start=1
Sincerely,
OtterBox Customer Service Team
We're sorry to see that you're feeling so disappointed by the screenless edition of this Defender series! We intentionally decided to forego the integrated screen protector on this version as to provide full access to the beautifully curved touchscreen of the iPhone X. While we recognize this as new territory for the Defender case, we truly believe that this will grant the best interaction with the device for our customers. Furthermore, our brilliant engineers designed a magnificent tempered glass option that can be adhered to the phone itself. The Alpha Glass adds a layer of fortified security, and pairs perfectly with the Defender. Check it out by following the link below, and if you have any questions, please don't hesitate to call our Otter experts at 1-855-688-7269. They're always glad to assist!
https://www.otterbox.com/en-us/iphone-x/alpha-glass-screen-protector/apl38-iph17.html#start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com