Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: Jimmy
Verified Purchase:Yes
The holster for the iPhone 10 is very flimsy. Although I have only had the case for 2 weeks and it has not broken yet, but I expect that it will. My challenge to you is to compare the iPhone 3 holster (which I still have) to the iPhone 10 holster. You can easily feel the difference in the quality.
Response from otterbox.comBy OtterBox, Customer Service Team, January 24, 2018
Hi Jimmy,
Sorry to hear that you're feeling less than confident in the iPhone X belt clip holster! As new devices are released, we tend to update our products accordingly, which normally results in more streamlined case designs. Rest assured, the Defender series is just as tough as ever! Please also keep in mind that we're happy to replace any damaged products under our warranty, including belt clips. Don’t hesitate to call our reliable Otters at 1-855-688-7269, and they'll always be willing to help!
Best,
OtterBox Customer Service Team
Sorry to hear that you're feeling less than confident in the iPhone X belt clip holster! As new devices are released, we tend to update our products accordingly, which normally results in more streamlined case designs. Rest assured, the Defender series is just as tough as ever! Please also keep in mind that we're happy to replace any damaged products under our warranty, including belt clips. Don’t hesitate to call our reliable Otters at 1-855-688-7269, and they'll always be willing to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Princess
Verified Purchase:Yes
I bought this a few weeks ago and I am glad I did. It’s a little heavy but it protects my IPhone X perfectly. It’s feminine and dainty just what I wanted. You won’t go wrong.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MRM2
Verified Purchase:Yes
Bought a month ago fir my new iPhone. The side button to turn on and off is very hard to press...it is not an easy task. Also received a Weather Tech cup/phone holder as a gift for the car and the width of the Xs phone does not fit with the Otter Defender cover. Very disappointed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 13, 2019
Hey there, MRM2!
We're sorry to hear that you're having difficulty with the power button on your iPhone X/XS Defender Series case! Often times simply reinstalling the case can be enough to get everything whipped back into shape. If that doesn't help, call us at 1-855-688-7269, and we'd be more than happy to get you a replacement case.
We're sorry to hear that you're having difficulty with the power button on your iPhone X/XS Defender Series case! Often times simply reinstalling the case can be enough to get everything whipped back into shape. If that doesn't help, call us at 1-855-688-7269, and we'd be more than happy to get you a replacement case.
Written by a customer while visiting otterbox.com
Posted by: Ricky
Verified Purchase:Yes
always I have to fix the sides of the case bc got loose
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 13, 2017
Hey Ricky,
Sorry to hear that your Defender is getting a little too loose for your liking! Here at OtterBox, we like our products to hug the sides of the phone tightly in order to provide the ultimate protection, and we would love to get that rubber silicone replaced via our warranty. Please feel welcome to give our friendly Otters a quick call at 1-855-688-7269, and they'll do what they can to help!
Sincerely,
OtterBox Customer Service Team
Sorry to hear that your Defender is getting a little too loose for your liking! Here at OtterBox, we like our products to hug the sides of the phone tightly in order to provide the ultimate protection, and we would love to get that rubber silicone replaced via our warranty. Please feel welcome to give our friendly Otters a quick call at 1-855-688-7269, and they'll do what they can to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: DisneylandCowboy
Verified Purchase:Yes
Took forever to get my phone to slide into the case. Port overs for on/off switch and battery charger are super hard to open and close -- most likely will have to cut them off. Won't be buying Otter again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 19, 2021
Hi there!
We're sorry to hear about your troubles with your Defender Series case! We appreciate your feedback about the installation and the port covers, and we'll be sure to pass your thoughts up the ladder to our design team. In the meantime, we do have a great warranty, so we'd be more than happy to see if a replacement case will resolve this issue you're experiencing! Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your troubles with your Defender Series case! We appreciate your feedback about the installation and the port covers, and we'll be sure to pass your thoughts up the ladder to our design team. In the meantime, we do have a great warranty, so we'd be more than happy to see if a replacement case will resolve this issue you're experiencing! Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
Do not get the phone until Nov. 17th. But my previous Otterbox cases have always been great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Yiannos
Verified Purchase:Yes
I paid for the case very expensive to transport it to my country via priority mail. No protective case and class on this case comparing it with iPhone 7 case .
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 19, 2018
Dear Yiannos,
We truly apologize that you're feeling so disappointed by our screenless approach to the iPhone X Defender series case! We deliberately decided to forego the traditional built-in screen protector in order to provide full, undisturbed access to the beautifully curved phone display. If you're still looking for a little extra protection upfront, so to speak, we would recommend our Alpha Glass screen protector, which will pair perfectly with your Defender case! Don't hesitate to check it out via the first link below, and if you have any additional questions, please feel free to follow the second link to submit a support request. Our friendly Otters are always glad to provide assistance!
iPhone X Alpha Glass:
https://www.otterbox.co.uk/en-gb/iphone-x/alpha-glass-screen-protector/apl38-iph17.html#start=1
EMEA Customer Support:
https://www.otterbox.co.uk/en-gb/support
Sincerely,
OtterBox Customer Service Team
We truly apologize that you're feeling so disappointed by our screenless approach to the iPhone X Defender series case! We deliberately decided to forego the traditional built-in screen protector in order to provide full, undisturbed access to the beautifully curved phone display. If you're still looking for a little extra protection upfront, so to speak, we would recommend our Alpha Glass screen protector, which will pair perfectly with your Defender case! Don't hesitate to check it out via the first link below, and if you have any additional questions, please feel free to follow the second link to submit a support request. Our friendly Otters are always glad to provide assistance!
iPhone X Alpha Glass:
https://www.otterbox.co.uk/en-gb/iphone-x/alpha-glass-screen-protector/apl38-iph17.html#start=1
EMEA Customer Support:
https://www.otterbox.co.uk/en-gb/support
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: tigger
Verified Purchase:Yes
I have one for all the iPhone i've had. buy it again and again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com