Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: Dave
Verified Purchase:Yes
The case is great other than not having a screen protector like every other otterbox.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 13, 2017
Hi Dave,
We so apologize that you're feeling let down by the screenless design for the iPhone X Defender! We truly feel that our customers will have the best interaction with the beautifully curved screen via either direct contact or use of a separate tempered glass. If you're looking for an additional screen protector, we do carry the Alpha Glass, which will pair perfectly with your Defender. Please feel welcome to check it out with the link below, and ring up 1-855-688-7269 to ask our support team any questions!
https://www.otterbox.com/en-us/iphone-x/alpha-glass-screen-protector/apl38-iph17.html#start=3
Best,
OtterBox Customer Service Team
We so apologize that you're feeling let down by the screenless design for the iPhone X Defender! We truly feel that our customers will have the best interaction with the beautifully curved screen via either direct contact or use of a separate tempered glass. If you're looking for an additional screen protector, we do carry the Alpha Glass, which will pair perfectly with your Defender. Please feel welcome to check it out with the link below, and ring up 1-855-688-7269 to ask our support team any questions!
https://www.otterbox.com/en-us/iphone-x/alpha-glass-screen-protector/apl38-iph17.html#start=3
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: PapaG
Verified Purchase:Yes
Dropped iPhone X face down on brick floor. No damage. Thanks OB!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jkolesaric
Verified Purchase:Yes
The right side of the case has come lose already and makes a clicking noise ever time you go use the lock button.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 4, 2017
Hey there jkolesaric,
Yikes, the only time Otters like clicking noises is if they're coming out of our fellow sea friends: the dolphins! We apologize that your Defender series case is making such a weird sound, and we would love to help by setting you up with a warranty claim. Please don't hesitate to reach out to us at 1-855-688-7269, and we'll send you a new case before you know it so that you can go back to silent protection!
Best,
OtterBox Customer Service Team
Yikes, the only time Otters like clicking noises is if they're coming out of our fellow sea friends: the dolphins! We apologize that your Defender series case is making such a weird sound, and we would love to help by setting you up with a warranty claim. Please don't hesitate to reach out to us at 1-855-688-7269, and we'll send you a new case before you know it so that you can go back to silent protection!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Moomo
Verified Purchase:Yes
The case is sleek and stylish, and it payed for itself the first day! My dog whacked my phone (in the case) out of my hands with his stupid yellow face, and the phone plonked onto the kitchen’s tiled floor. The phone was fine! Thank you Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Very solid - best phone case I’ve ever owned
on December 16, 2017
Posted by: ruralbob
Verified Purchase:Yes
I recently purchased an iPhone X and wanted to be sure that my investment was well protected. After considerable research and upon the recommendation of friends who had OtterBox cases on their phones, I decided on the Defender. I’ve had the case for about a week and am quite happy with it. It’s very solid - I’m confident that my phone is protected. It adds a lot of size to the phone - I see that as the trade off for the protection provided - but I have adapted to that pretty quickly. It still fits in the pockets where I kept my old phone. I was able to use it with my dock, which was a nice surprise since the lightning port is recessed quite a ways. However, I purchased a wireless charging pad which works flawlessly with the OtterBox case. I’m happy with my investment.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MABO
Verified Purchase:Yes
Casing quality is excellent and phone is secured and safe even with rough handling.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: IASAI
Verified Purchase:Yes
Unlike most reviews I’ve read, the fact that the iPhone X Defender case didn’t have a built-in screen cover is the reason I bought it. The case is beautiful, super protective, and gives a klutz like me peace of mind.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John98
Verified Purchase:Yes
I love how after a month or so the camo on the back has scratched off. And the belt clip broke very easily.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com