Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: Mdbird80
Verified Purchase:Yes
I love it and it looks good on my iPhone X and it really protects I dropped my phone at least 4 times
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: lschoff
Verified Purchase:Yes
The otter case for my iPhone X is light and durable.
It is attractive and has a good feel to it.
The only caveat is the covering over the phone charge input is
difficult to close.
I have a certain feeling of incomplete protection because there is no
glass protection. I am contemplating buying the additional glass component
but it may delimit the full screen view.
It is attractive and has a good feel to it.
The only caveat is the covering over the phone charge input is
difficult to close.
I have a certain feeling of incomplete protection because there is no
glass protection. I am contemplating buying the additional glass component
but it may delimit the full screen view.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
It broke within two weeks of purchase. The clip is the weak point of this phone case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 23, 2018
Hi John,
We're sorry to hear that this Defender series seemed to succumb to some belt clip injuries! Fortunately, our Otter medics are on the scene, ready to jump in and save the day with a replacement case. Just give them a call at 1-855-688-7269, and they'll start the procedure off with a warranty claim!
Best,
OtterBox Customer Service Team
We're sorry to hear that this Defender series seemed to succumb to some belt clip injuries! Fortunately, our Otter medics are on the scene, ready to jump in and save the day with a replacement case. Just give them a call at 1-855-688-7269, and they'll start the procedure off with a warranty claim!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Alan
Verified Purchase:Yes
I was always against otter boxes because they were so big and bulky. I happened to get a code for a free case and I got one and I cannot say I was disappointed. The iPhone X case is so nice and since it has no home button the screen is left exposed and looks really cool. I’ve dropped it about a hundred times and every time I pick it up it’s perfectly fine. Probably one of the coolest and best cases out there.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: SeniorVet
Verified Purchase:Yes
This is my second defender iPhone Case. The first case lasted over 3 years until I broke the belt clip by removing it from my belt while charging my phone and the clip was destroyed by a passing construction front loader.
Love my defender case so much I bought a new one and ‘gifted’ the old case to the child of a friend.
Fabulous indestructible iPhone case…just be careful where you place your belt clip!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: rafy2672
Verified Purchase:Yes
you no have cover in front like 8 plus and send back
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 18, 2018
Hey rafy2672,
We sincerely apologize that you weren't falling head over heels for the screenless style of the iPhone X Defender series! It certainly was not our intention to evoke any disappointment surrounding the decision to forego the built-in screen protector - in fact, quite the opposite, as we truly believe that customers will have the best interaction with the curved display via either direct contact or use of a tempered glass. Our records show that we already have a return processing for you, and we're sorry to see you go. We hope that this experience does not turn you away from OtterBox forever, and if you have any future questions, please don't hesitate to call our playful Otters at 1-855-688-7269. They'll dive right into some answers!
Sincerely,
OtterBox Customer Service Team
We sincerely apologize that you weren't falling head over heels for the screenless style of the iPhone X Defender series! It certainly was not our intention to evoke any disappointment surrounding the decision to forego the built-in screen protector - in fact, quite the opposite, as we truly believe that customers will have the best interaction with the curved display via either direct contact or use of a tempered glass. Our records show that we already have a return processing for you, and we're sorry to see you go. We hope that this experience does not turn you away from OtterBox forever, and if you have any future questions, please don't hesitate to call our playful Otters at 1-855-688-7269. They'll dive right into some answers!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Josh
Verified Purchase:Yes
I love this case! It will protect your iPhone X like no tomorrow. Still rugged for that phone no matter the occasion.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Shewolf
Verified Purchase:Yes
Didn’t take the X out of the box til I got my defender and the alpha glass.
When I did I had to take my 6plus out of it’s defender for the first time since I got that phone and the front of the phone was just as it was when I bought it. The back had a few tiny scratches on the “Apple”.
Not so sure of the alpha glass on the X. Does not completely cover the front. Tiny gap between the defender case and glass. I see that I will have to remove the case and clean once in a while.
When I did I had to take my 6plus out of it’s defender for the first time since I got that phone and the front of the phone was just as it was when I bought it. The back had a few tiny scratches on the “Apple”.
Not so sure of the alpha glass on the X. Does not completely cover the front. Tiny gap between the defender case and glass. I see that I will have to remove the case and clean once in a while.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com