Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Average customer rating
4.4
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
345
4 Stars
67
3 Stars
30
2 Stars
16
1 Star
28
90%of customers recommend this product.
(
412 out of
458)
Customer Reviews for OtterBox - Defender Series Screenless Case for iPhone Xs & iPhone X | Color: - Dark Lake
Posted by: Mickey
Verified Purchase:Yes
I wish you could take a picture with the clip attached to the case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , May 18, 2021
Hi, Mickey!
We're sorry to hear about your disappointment with the holster on your Defender Series case! We appreciate your feedback about not being able to take photos while the case is in the belt clip, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with the holster on your Defender Series case! We appreciate your feedback about not being able to take photos while the case is in the belt clip, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: jwat
Verified Purchase:Yes
Phone case did provide protection but the case caused the phone to drop a lot of calls. I had to buy a new case and the phone has not had the issue
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 28, 2022
That is a really odd dynamic to have occurred, and definitely one that shouldn't have been caused by the Defender Series case. Sounds like you've landed on something else you're happy with, but we'll be sure and share your experience with our quality and design teams to see if they have any thoughts on why your reception would have gone off the rails for a spell.
If we can ever be of any Otter assistance down the road, feel free to give us a call at 1-855-688-7269, and we'll always be happy to help!
Best,
OtterBox Customer Support
If we can ever be of any Otter assistance down the road, feel free to give us a call at 1-855-688-7269, and we'll always be happy to help!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
4
If it fits… great protection
on July 12, 2023
Posted by: Gwatersc21
Received replacement for worn case. States fits iPhone X but no way can I get this on my phone. I watched multiple videos which show how easily the phone sits in case and plastic piece snaps into place…. Not with the case I received. Guess I will use my broken case until I replace the phone or it breaks. Been satisfied forever until now.
Written by a customer while visiting otterbox.com
Posted by: mike06
Verified Purchase:Yes
I have been using defenders for my iphones for years. did not notice or it was not apparent that it is screenless. Had to go buy a screen protector.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 20, 2017
Hey Mike,
We so apologize about any miscommunication regarding the screenless style of the iPhone X Defender. Although the website specifically labels this product as a "Screenless Edition," we certainly understand that fans of our traditional Defender series might naturally expect the built-in screen protector. With the new screen of the iPhone X, we decided that it was in our customers' best interests to forego the integrated plastic and allow full access to the curved edges. Should you run into any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269. We'll always do what we can to help!
Regards,
OtterBox Customer Service Team
We so apologize about any miscommunication regarding the screenless style of the iPhone X Defender. Although the website specifically labels this product as a "Screenless Edition," we certainly understand that fans of our traditional Defender series might naturally expect the built-in screen protector. With the new screen of the iPhone X, we decided that it was in our customers' best interests to forego the integrated plastic and allow full access to the curved edges. Should you run into any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269. We'll always do what we can to help!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Still great, but not as great as in the past
on November 30, 2017
Posted by: ETexLawBear
Verified Purchase:Yes
I have used iPhones since the iPhone 4 (when iPhone first became available on my carrier's network). Each has "worn" an OtterBox Defender series case, and I have traded in each in "like new" condition. I have appreciated OtterBox's warranty throughout my relationship with the company. This case follows in that same great tradition, except in 1 respect: it has no integrated screen protector.
Sure, as OtterBox has stated in reply to other reviews, I can purchase a screen protector for my phone that adheres to the glass - and I have. But when purchasing a Defender series case, I have the sense that I ought not have to pay an additional sum for an adhesive screen protector.
Written by a customer while visiting otterbox.com
Posted by: Rita
Verified Purchase:Yes
I have been forever waiting for this day! I love Otterbox Defender case but i never got used to the screen that came with it. Absolutely love this case and the Purple Nebula Color.
Written by a customer while visiting otterbox.com
Posted by: Graveyard9
Verified Purchase:Yes
I was hit by a car on the highway doing 65. Cellphone was found on the highway over 100’ from the accident with 0 damage. I’m ok after months of healing. But the point is the otterbox did its job. I love this case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Levi
Verified Purchase:Yes
Bought the Otterbox Defender for the iPhone X ! Otterbox has always been on top of things when it comes to protecting your investment . Just not sure why they didn’t include the normal screen protection that I have been used to ?
I would recommend this to a friend!
Written by a customer while visiting otterbox.com