Customer reviews from ATT.com
OtterBox - Defender Pro Series Case and Holster for iPhone 13 Pro - Black
Average customer rating
4
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
7
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
1
82%of customers recommend this product.
(
9 out of
11)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for iPhone 13 Pro - Black
Posted by: Carmen C
from Austin,TX
Verified Purchase:Yes
Good case, love Otterbox.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: JDonelson
from Dallas, TX
Verified Purchase:Yes
Unlike other otter box products I’ve used, this one is not sealed. The screen is not protected. That said, it is a very nice case.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: G Sotelo
from Calli
Verified Purchase:Yes
I have used the otter box for years. In my opinion it’s the best protection case for your phone on the market.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
Not to happy with this case
on March 20, 2023
Posted by: Jdawg3115
from Denver Colorado
I bought this case when I got my new iPhone 13 pro max. I have had my phone in the case the whole time and I accidentally dropped it and the whole back of my phone shattered and it says lifetime warranty but I had to replace my iPhone and pay for it. When the otter box case says if your phone breaks we will replace for free well that’s a lie because I had to pay for a new one out of my pocket. When if it says lifetime warranty then they should replace your phone for free or at least reimburse me for the one I had to pay for.
No, I would not recommend this to a friend.
By OtterBox Customer Support, March 23, 2023
Hey there! We're so sorry to hear about your frustrating experience with the Defender Series Pro case for your iPhone 13 Pro. We understand how disappointing that can be. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We apologize for any confusion, but we can't extend our warranty to the device itself, as we aren't the manufacturer. Our warranty strictly extends to the products that we produce. We're happy to send a new OtterBox under our product warranty though. Please give our customer service team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting ATT.com