Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Average customer rating
4.1
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
111
4 Stars
22
3 Stars
19
2 Stars
11
1 Star
19
77%of customers recommend this product.
(
130 out of
169)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Posted by: Anonymous
Verified Purchase:Yes
Just bought my iPhone and literally wouldn’t use it until I got my otterbox! Already would have probably shattered my screen at least 4 times but not with my otterbox on!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ohgirl
Verified Purchase:Yes
My ex ordered me a new phone and new case we always use the Defender case
Never broke a phone yet And as a Lady Truck Driver
I’ve dropped it a few times
Never broke a phone yet And as a Lady Truck Driver
I’ve dropped it a few times
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ana paiva
Verified Purchase:Yes
I’am from Brazil and it came in 3 days!!! So happy with my purchase! It’s the best case ever!
Only use Otterbox case!
Only use Otterbox case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Not as sturdy as it claims
on July 23, 2021
Posted by: Gigi117
I’ve had this case on my iPhone 12 Pro max for less than a year. The rubber is peeling off the back, and it is already cracked on one side. I expected more for the heftily price tag. Not sure I’ll buy another otter box.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 26, 2021
Hey, Gigi!
We're sorry to hear about the damage to your Defender Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Defender Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Poor Quality Product
on August 7, 2021
Posted by: Austin
My order number is 10834838. I placed my ordered for the iPhone 12 Pro Max Defender Series Pro Case from Otterbox on the 03rd August 2021, Tuesday, and received the item on 06th August, Friday.
Upon opening the parcel, I discovered that the rubber cushion from the inner plastic cover was scratched all over the area pretty badly! There was even crisp of rubber fallen from the cushion all over the place!
I am really disappointed with your product! It was such a let down with such a reputable brand despite my first purchase! I cannot accept this kind of product and I request for a full refund!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 9, 2021
You're not wrong to expect the very best from the Otter brand, and we can see (literally) why you'd be feeling so disappointed. Not sure what could have caused such a thing, but we will be more than happy to help with the return, or perhaps a brand-new replacement if that's something you'd be interested in. Just give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Banner0
Verified Purchase:Yes
I bought this a few weeks ago and am very happy with my purchase. The case is very sturdy, yet sleek. It is drop tested at a high level, and seems to be made of material that will not wear out anytime soon. This is arguably the best case I have ever bought in my history with smart phones.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: WKB50
Verified Purchase:Yes
I only use the OTTER Box Defender cases on my phones, I have tried other brand of cases but always been disappointed. If you don't use the OTTER your phone is in danger.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Brett
Verified Purchase:Yes
Says it is wireless charger compatible, but did not work with either of my chargers.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 24, 2020
Hi Brett,
We’re sorry that the Defender Series Pro Case is giving you trouble when it comes to wireless charging. Although we are not able to test with every wireless charger out there, the ones we did tests with showed successful results. We do suggest Apple recommended or OtterBox Power accessories to ensure the best experience. If you have any OtterBox questions, please feel free to contact us at the following link.
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
We’re sorry that the Defender Series Pro Case is giving you trouble when it comes to wireless charging. Although we are not able to test with every wireless charger out there, the ones we did tests with showed successful results. We do suggest Apple recommended or OtterBox Power accessories to ensure the best experience. If you have any OtterBox questions, please feel free to contact us at the following link.
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com