Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Average customer rating
4.1
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
111
4 Stars
22
3 Stars
19
2 Stars
11
1 Star
19
77%of customers recommend this product.
(
130 out of
169)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Customer Rating
2
Otterbox Wireless Charger Won't Charge iPhone 12
on December 18, 2020
Posted by: aseibert
Verified Purchase:Yes
Unfortunately the Otterbox wireless charger won't charge the iPhone 12 Pro Max in the Defender case. Ten percent of the time it charges the phone and the other 90% of the time it aborts the charge and on several occasions it drains the battery. I had to switch to the Apple case with the Encased holster to get the charge to work every time.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 22, 2020
Hi there,
Our OtterSpot Wireless Charging System will definitely work with the case, so if you're still having trouble, we'd love to look into that more. Please feel free to contact us below, and we'll dive in with some troubleshooting tips that should restore a seamless charging experience!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Our OtterSpot Wireless Charging System will definitely work with the case, so if you're still having trouble, we'd love to look into that more. Please feel free to contact us below, and we'll dive in with some troubleshooting tips that should restore a seamless charging experience!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Stormdays
Verified Purchase:Yes
I am delighted these cases have become so sleek and lightweight, but still provide maximum protection!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gary1981
Verified Purchase:Yes
I bought about two weeks work great and protecting phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Wonder
Verified Purchase:Yes
Great look, Awesome grip and nice materials. No need for warranty for breaking phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Barb
Verified Purchase:Yes
Alway had Otter for all electronics. I bought a case with screen. I was disappointed to find no screen at all. My job is rough and need the screen protector. Along with I ordered wrong glass protector and they wouldn’t exchange but would charge me a small fee to return. I am still a Otter fan because it has saved me many times but will look for something else also.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: not2smartpa
Verified Purchase:Yes
The OB with holster is better constructed than another brand I had. Good grip in your hands, ports are well covered. TOO THICK for magsafe use, but the thinner magsafel does not work in the Pro holster. So for now, it’s back to a direct cable for charging.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Denn65
Verified Purchase:Yes
I had an Otter Box, with my iPhone10 and it was great. The Otter Box protected my iPhone10 completely and enabled me to get full price when I traded it back to Apple. So, when I bought my iPhone12, I purchased an Otter Box case to protect my new iPhone12.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Love it
on May 31, 2021
Posted by: RonTrejo
Defender cases have always provided best protection… bulky in size but worth protecting phones. Just wished the wireless charging was better when using other brands wireless charging. Not sure if the Otterbox wireless charging would work with this case. Scared to purchase and be disappointed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com