Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Average customer rating
4.1
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
111
4 Stars
22
3 Stars
19
2 Stars
11
1 Star
19
77%of customers recommend this product.
(
130 out of
169)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Customer Rating
5
Favorite case
on April 12, 2021
Posted by: Kait26
I accidentally left my phone on the roof of my car..We used an app to find my phone and found my phone on the side of the highway I was expecting my phone to be completely smashed but it was perfectly fine just a little chip in my case:) This will definitely be the only phone case I put on my phone:)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Edward6277
Verified Purchase:Yes
Good solid cover but unfortunately NOT screen protector friendly. This Otterbox case causes the glass screen protector to lift off. If Otterbox included the glass protector in the box that was compatible with the case then it would be a perfect solution!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , December 10, 2020
Hi there, Edward!
We're sorry to hear about your disappointment with your Defender Series case! While we can boast compatibility with our own screen protection options, we're not able to guarantee compatibility with all third-party products on the market. To see some compatible screen protection options, follow this link: https://www.otterbox.com/en-us/iphone-12-pro-max?prefn1=featuresRefinements&prefv1=Advanced%20Screen%20Protection
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series case! While we can boast compatibility with our own screen protection options, we're not able to guarantee compatibility with all third-party products on the market. To see some compatible screen protection options, follow this link: https://www.otterbox.com/en-us/iphone-12-pro-max?prefn1=featuresRefinements&prefv1=Advanced%20Screen%20Protection
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: PhillyFireDaddy
Verified Purchase:Yes
I really like it. Though, unfortunately I’ve been having issues with my phone. Thankfully, this case is SO EASY to take off & put back on! Are used to be a Lifeproof user. But, after dropping this phone in my Otterbox case multiple times, from a range of heights, I can happily say that I’m an Otterbox guy!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mane21
Verified Purchase:Yes
I purchased this item last month and it works outstanding for protecting my iPhone 12. No regrets!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Old reliable.
on June 1, 2021
Posted by: Aaron
I’ve used Defender series cases for probably almost a decade. For me, iPhone and Otterbox are synonymous. My favorite Otterbox memory is when I dropped my phone and case about six feet from the driver’s seat of an ambulance onto the road, then stepped on it, and then left it in the rain for ten minutes before I was able to come back and retrieve it. Almost no damage, other than gravel scuffing up the plastic a little. My only complaint is that the silicone tends to loosen over time.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jnasty
Verified Purchase:Yes
This has been a fantastic case. It was fairly difficult to install, and arrived with some minor cracks / blemishes on the case. Other than that, fantastic product. I really like the grip.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tdog
Verified Purchase:Yes
I would buy this case again great protection and tuff
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rialtoman
Verified Purchase:Yes
The case is solid and actually fits over the phone better than earlier models.
You can’t use a wireless Qi charger with the Defender case, but the case is still worth the high price.
You can’t use a wireless Qi charger with the Defender case, but the case is still worth the high price.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , December 1, 2020
Hi there!
We're glad to hear that you're liking your Defender Series Pro for the most part, but we're bummed that you're having issues wireless charging in your case. While that OtterBox is compatible with Qi charging, we can't guarantee compatibility with all chargers on the market. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're glad to hear that you're liking your Defender Series Pro for the most part, but we're bummed that you're having issues wireless charging in your case. While that OtterBox is compatible with Qi charging, we can't guarantee compatibility with all chargers on the market. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com