Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Average customer rating
4.1
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
111
4 Stars
22
3 Stars
19
2 Stars
11
1 Star
19
77%of customers recommend this product.
(
130 out of
169)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Posted by: Mauikid
Verified Purchase:Yes
Seems good but not as good as past Defender.Seems weaker and the clip case is useless for iPhone 12 max.It’s to cumbersome.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 30, 2020
Hi there!
We're sorry to hear that you're not loving your Defender Series Pro! We'd love to hear more specifics about your OtterBox experience, so we can let our engineers know. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your Defender Series Pro! We'd love to hear more specifics about your OtterBox experience, so we can let our engineers know. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Danstalter50
Verified Purchase:Yes
I bought this product 2 weeks ago & it went very well...
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Malachi
Verified Purchase:Yes
Bought a otter box defender for my new iphone pro max, it is an excellent case, does a superb job at protecting your phone, not as bulky as i though it would be, however a bit heavy but not a particular issue for me. I dropped my phone yesterday on my job’s concrete floor and it took the hit like a champ. Only took a star away because of the price, these are a bit too expensive imo, other than that i don't think you can find better.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Rugged Apple iPhone 12 Pro Max Case _ Otter Box
on December 6, 2020
Posted by: Jay T
Verified Purchase:Yes
Nice sturdy case. Military certification tough. Inner case includes hard plastic and rubber. Always on steady grip. Outer case for carrying or placing the phone in a movie watching position. Also you can place the inner case inside of the outer case to operate your iPhone. Adds a little bulk. Satisfied customer. I dropped it from 5 feet and could not find a scratch. It works.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
Purchased this case for my new iPhone 12 max. Good quality heavy duty case. Only thing not good when using wireless charging pAd to thick.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Otter box case Does not work for wireless chargers
on January 6, 2021
Posted by: Yngo
Verified Purchase:Yes
I searched around for a case for my iPhone 12. I previously had otter box case for my Xsnax that charged pretty well on my wireless charger. This one does not. What they did in the manufacturing to change this was not well thought out and now we have a problem. I started a return but I already had the case on my phone so I did not bother . They should go back to the drawing board on the design and exchange these for upgraded ones
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 7, 2021
Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is designed to be compatible with Qi charging, some charging pads tend to perform better with our cases than others. Additionally, we've seen the best charging experience with OtterBox Power options. If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is designed to be compatible with Qi charging, some charging pads tend to perform better with our cases than others. Additionally, we've seen the best charging experience with OtterBox Power options. If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dave
Verified Purchase:Yes
Nothing but good can be said about Otterbox, my iPhone 12 is safe and and that makes me happy! Keep up the good work!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Protects phone but inner piece broke
on May 14, 2021
Posted by: Natalymichelle
I usually love otter box cases as they are very durable. This one however didn’t last as long. I’ve only had it since November and already the inner part of the case broke a bit so now it doesn’t close all the way.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , May 17, 2021
Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com