Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Average customer rating
4.1
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
111
4 Stars
22
3 Stars
19
2 Stars
11
1 Star
19
77%of customers recommend this product.
(
130 out of
169)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Posted by: Rainy
Verified Purchase:Yes
This is the only cell phone cover I buy ! The best ever.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Stuie
Verified Purchase:Yes
Just bought it and it quit working..sux..spent so much
Response from otterbox.comBy OtterBox , Customer Service Team , January 11, 2021
Hi, Stuie!
We're sorry to hear that your Defender Series Pro stopped working! We'd love to hear more details about your experience. Please reach out to our Customer Service Team about your experience through the link below, and we can get you taken care of with a replacement case.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your Defender Series Pro stopped working! We'd love to hear more details about your experience. Please reach out to our Customer Service Team about your experience through the link below, and we can get you taken care of with a replacement case.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Al29
Verified Purchase:Yes
I bought it I’m so happy best purchase ever in my life
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ReviewTheBest
Verified Purchase:Yes
The best case I’ve ever owned I highly recommend it!
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting otterbox.com
Posted by: Smcnel
Verified Purchase:Yes
The case is thin thin and light with a good grip to it. However, I was looking for the best case I could find with screen drop protection. Based on my iPhone C purchase, I thought this case would be of similar design. The bezel of the case is significantly smaller than with the iPhone X case. I do not feel the same level of confidence that my screen will be as protected in the event of a drop. I haven’t seen a lot of other options out there they offer the same level of protection but many seem to come close with the compromises for a smaller form factor.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , December 23, 2020
Hi there!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that case is totally compatible with Amplify and Alpha Glass if you're looking to add an extra level of screen protection. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that case is totally compatible with Amplify and Alpha Glass if you're looking to add an extra level of screen protection. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Brien
Verified Purchase:Yes
One of the main features of the iPhone 12s is the magesafe tech. Well it’s not clear on the website but only one family of cases and NOT the defender which is first responders and such use. Only get this product if magesafe means nothing to you.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 28, 2020
Hi BLM12,
We are truly sorry for the misunderstanding with your OtterBox purchase. We will pass your website feedback along for future consideration. If you ever have any OtterBox questions, please reach out to us at the following link. We are happy to help!
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
We are truly sorry for the misunderstanding with your OtterBox purchase. We will pass your website feedback along for future consideration. If you ever have any OtterBox questions, please reach out to us at the following link. We are happy to help!
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mmt615
Verified Purchase:Yes
I purchased this case as I have always used otter box for my iPhones. This case though for the iPhone 12pro max when using a wireless charger it will not always charge due to the thickness of the rubber case around the phone.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, April 9, 2021
Hi there!
We're sorry to hear about your frustration with that Defender Series Pro! While that OtterBox was designed with Qi charging in mind, some charging bases will perform better than others. Additionally, we do recommend using OtterBox Power options for the best charging experience with your case. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team through the link below, or give us a call at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with that Defender Series Pro! While that OtterBox was designed with Qi charging in mind, some charging bases will perform better than others. Additionally, we do recommend using OtterBox Power options for the best charging experience with your case. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team through the link below, or give us a call at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ronald
Verified Purchase:Yes
Late and lost but delivered. No correspondence to matter received that was pertinent. I bought two other cases at same time and they work. Throwing away Defender and keeping this other cheaper ones
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 12, 2021
Hi Ronald,
We appreciate the candid feedback and are very sorry for the lack of communication with your recent order. Unfortunately, once it's left our distribution center, we wouldn't be notified of a shipping issue unless we hear from the consumer. Regardless, we can understand your frustration.
As far as the fit of the Defender Series Pro case, what's going on with that? Before you toss the case in the circular file, we'd love a chance to see what we can do to help get things on track for a good experience going forward. Just ping us at 1-855-688-7269 and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
We appreciate the candid feedback and are very sorry for the lack of communication with your recent order. Unfortunately, once it's left our distribution center, we wouldn't be notified of a shipping issue unless we hear from the consumer. Regardless, we can understand your frustration.
As far as the fit of the Defender Series Pro case, what's going on with that? Before you toss the case in the circular file, we'd love a chance to see what we can do to help get things on track for a good experience going forward. Just ping us at 1-855-688-7269 and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com