Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Average customer rating
4.1
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
111
4 Stars
22
3 Stars
19
2 Stars
11
1 Star
19
77%of customers recommend this product.
(
130 out of
169)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster - iPhone 12 Pro Max - Black
Posted by: Psalt
Verified Purchase:Yes
I bought this case for protection of my phone and the fact that it was compatible with MagSafe charger. However MagSafe wouldn’t adhere to case at all had to try and line it up perfectly and lay it on top of MagSafe to charge it and it would still lose connection at slightest movement. If you want a case compatible with MagSafe this is not the case for you!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 16, 2020
Hi there!
We're sorry to hear that you're not loving your Defender Series Pro! While that case is compatible with Qi charging pads, it is not designed for optimal functionality with MagSafe accessories. Keep in mind, this case will perform best with OtterBox branded wireless chargers. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem and that have been through our full gauntlet of tests to ensure they will still offer the protection OtterBox is known for. Check those cases out here: https://www.otterbox.com/en-us/iphone-12-pro-max?prefn1=featuresRefinements&prefv1=Made%20for%20MagSafe
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your Defender Series Pro! While that case is compatible with Qi charging pads, it is not designed for optimal functionality with MagSafe accessories. Keep in mind, this case will perform best with OtterBox branded wireless chargers. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem and that have been through our full gauntlet of tests to ensure they will still offer the protection OtterBox is known for. Check those cases out here: https://www.otterbox.com/en-us/iphone-12-pro-max?prefn1=featuresRefinements&prefv1=Made%20for%20MagSafe
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mcgyvr58
Verified Purchase:Yes
Bought this case before my phone even got here! My phones always go straight from the box to the Defender Case!! I feel better knowing my phone is protected especially while I am working on job sites!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
It’s ehhh
on March 14, 2021
Posted by: Alexx
I bought this case I can’t reach the mute switch and MagSafe doesn’t work with it and I’m going to have to return it. I will give that it does protect your phone very will if you get a screen protector!!
Response from otterbox.comBy OtterBox, Customer Service Team, March 15, 2021
Hi Alex,
We're so sorry about this. While this particular Defender Series Pro case isn't compatible with MagSafe, we offer our Defender Series Pro XT case with MagSafe. Please feel free to check it out here: https://www.otterbox.com/en-us/iphone-12-pro-max/defender-series-pro-xt-with-magsafe/77-80950.html#q=iphone%2B12%2Bpro%2Bmax&lang=default&start=1
Best,
OtterBox Customer Service Team
We're so sorry about this. While this particular Defender Series Pro case isn't compatible with MagSafe, we offer our Defender Series Pro XT case with MagSafe. Please feel free to check it out here: https://www.otterbox.com/en-us/iphone-12-pro-max/defender-series-pro-xt-with-magsafe/77-80950.html#q=iphone%2B12%2Bpro%2Bmax&lang=default&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Colleen
Verified Purchase:Yes
This is not a magsafe case and I don't own any magsafe chargers and other reviews said this case worked with regular chargers. It does not; only about 1/50 times will it successfully charge wirelessly.
It's sturdy and looks good. Pretty thick, but I wanted it to be safe.
It's sturdy and looks good. Pretty thick, but I wanted it to be safe.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 31, 2021
Hello, Colleen.
We're sorry to hear about your disappointment with your Defender Series case! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you end up running into any issues with your case, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below, or give us a ring at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series case! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you end up running into any issues with your case, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below, or give us a ring at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Case good; NO Screen Cover or Magnet Charge
on December 14, 2020
Posted by: Ronald
Verified Purchase:Yes
Plastic casing fits well and offers solid protection, and the rubber protective cover over the plastic makes for superb phone body protection. BUT: there is no screen protection, AND, infuriatingly, you cannot use a magnetic Apple charger with back rubber case in place! Rubber must be removed, and phone with plastic protective cover painstakingly placed precisely over the charger.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, December 18, 2020
Hi Ronald,
We're so sorry this Defender Series case isn't checking off all your boxes this time around.
Although this case has been confirmed compatible with standard Qi wireless technology, we actually have three distinct case models that were specifically engineered for use with MagSafe—the Aneu Series Case with MagSafe, The Figura Series Case with MagSafe, and the Symmetry Series+ with MagSafe—each of which can be found over on the official OtterBox website.
Please feel welcome to touch base over on that channel if we can be of any further assistance, and we'll always do our very best to help.
otterbox.com
Best,
OtterBox Customer Service Team
We're so sorry this Defender Series case isn't checking off all your boxes this time around.
Although this case has been confirmed compatible with standard Qi wireless technology, we actually have three distinct case models that were specifically engineered for use with MagSafe—the Aneu Series Case with MagSafe, The Figura Series Case with MagSafe, and the Symmetry Series+ with MagSafe—each of which can be found over on the official OtterBox website.
Please feel welcome to touch base over on that channel if we can be of any further assistance, and we'll always do our very best to help.
otterbox.com
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MrMack
Verified Purchase:Yes
It’s okay, I love the slimmer design. But after about two to three weeks the case is really loose on the inside. It has very noticeable sounds and feels of squeaks and cracking, it loses it’s sturdy feel and solidness in no time!
I know it’s all about protecting the phone and all, and wear and tear will happen. But it should not happen so fast for a case that is so expensive. And the belt holster for it, is not as thick and strong as the ones in the past. It seems like the best built defenders was for the iPhone 7 and 8.
I would recommend this defender case for the 12 Pro Max if you just don’t care and really want to protect your phone to the fullest. Just, be prepared to deal with the loose feels of the case with squeaking and cracking sounds, while typing or hitting the power button etc. Defenders are the way to go for these really expensive phones, it would just be nice to have a nice and tight built case feels pretty solid for a while. That won’t feel like you had it for a while in a very short amount of time.
Response from otterbox.comBy OtterBox , Customer Service Team , December 23, 2020
Hi there!
We're sorry to hear about the disappointment with your Defender Series Pro! It's certainly odd to hear that it has worn down so quickly. The good news is, we have a great warranty, so we're more than happy to get you a replacement case here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about the disappointment with your Defender Series Pro! It's certainly odd to hear that it has worn down so quickly. The good news is, we have a great warranty, so we're more than happy to get you a replacement case here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Love the case, wish there were more color choices
on January 5, 2021
Posted by: michelleraia
Verified Purchase:Yes
Love the case, quality and protection. Wish there were more color choices.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Always used Defender cases, until now
on March 21, 2021
Posted by: JacquiB
I bought a new iPhone 12 Pro Max mainly because I wanted the convenience of wireless charging. This case supports Qi charging so I researched charging stands and found one with good ratings and specifically states it’s compatible with Qi charging. So I bought the new charging stand but am disappointed that every one in my family can charge their phone except me, since I have a Defender case. Removed the case, put on a different case and the charging takes place immediately. Disappointed that I will now have to sacrifice my loyalty to the Defender series in order to use wireless charging.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , March 24, 2021
Hi, Jacqui!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is designed for Qi charging, some chargers will perform better than others, so a different charging base may lead to better functionality. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you run into any other troubles with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is designed for Qi charging, some chargers will perform better than others, so a different charging base may lead to better functionality. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you run into any other troubles with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com