Customer reviews from jbl.com
JBL - Endurance Race 2 - Purple
Average customer rating
3.8
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
22
4 Stars
14
3 Stars
4
2 Stars
3
1 Star
7
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Endurance Race 2 - Purple
Customer Rating
5
great product
on April 24, 2026
Posted by: headphones jbl
nice ear buds the noise canceling works well i can hear my music when i mow, the sound quality is good, and they don't bother my ears when i wear them for long periods.
Written by a customer while visiting jbl.com
Customer Rating
2
good sound quality, terrible noise cancelling
on April 25, 2026
Posted by: leafy
Got these a couple months ago. The sound quality is great, they fit comfortably, and they last an incredibly long time. However, the noise cancelling is terrible. it crisps up outside noise, and sometimes makes it louder to the point it hurts my ears even if Ambient Aware isn’t active. I can still hear through the noise cancelling really clearly, but i’m unsure if I just got a faulty pair.
Response from jbl.comBy Customer Support, April 26, 2026
We appreciate your feedback with our JBL Endurance Race 2. Please ensure you have an airtight seal by angling the earbud downward and gently twisting it into place. We also recommend trying all the included ear tip sizes to find the best fit, as achieving a proper seal significantly improves noise cancellation. Additionally, it is not normal for outside noise to become louder when Ambient Aware is turned off. Please try performing a factory reset. Take both earbuds out. Make sure that they are not connected to any Bluetooth devices. Press either the left or right earbud two (2) times, then hold it on the third tap for 5 seconds. Once done, put both earbuds back inside the charging case for 10 seconds while the lid is closed, and try pairing them again with your device to see if it fixes the issue. If you need further assistance, please contact us directly here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com