Customer reviews from jbl.com
JBL - Endurance Race 2 - Purple
Average customer rating
3.7
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
26
4 Stars
14
3 Stars
8
2 Stars
7
1 Star
7
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Endurance Race 2 - Purple
Customer Rating
3
on October 17, 2026
Posted by: Al9027
I bought this a week ago they are not my cup of tea they’re aren’t loud enough like you have to turn up my iPhone all the way to make them loud
Response from jbl.comBy Customer Support, October 17, 2026
To achieve the best sound on our JBL Endurance Race 2, you must create a tight seal within your ear canal. Angle the eartip slightly downward to make it easier to insert into your ear canal. Gently twist the earbud to fit it securely into the shape of your ear. Continue twisting the earbud into your ear canal to achieve the best seal and secure fit. Please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Sounds good, perform terribly
on September 30, 2026
Posted by: Someguy123
Ive had these ear buds for about 2 months now and I am very disappointed in them. They are supposed to be waterproof, but after a couple of very brief immersions in less than a foot of water they now routinely disconnect from my phone. It happens about 2 times an hour. They also do not charge unless pressed into the case. The noise canceling makes zero difference vs just having them in my ears turned off, and the ambient aware magnifies background noise but not voices or actually relevant noise like beeps or footsteps. The reason I gave them 2 stars is the sound quality is really good. The rest of the functionality is horrible.
Response from jbl.comBy Customer Support, October 1, 2026
Charging issues for earbuds are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the metal contact points on the earbuds and case. For its sound, the most important step is achieving a secure, airtight seal by angling the earbud downward and gently twisting it into place. We recommend experimenting with all the provided ear tip sizes to find your perfect fit, as a proper seal instantly improves bass and clarity. If you’ve found that perfect fit but still notice a volume difference when in noise cancellation/ambient aware mode. The issue is typically caused by minor debris on the ear tip screen, a balance setting that needs to be centered in your app's accessibility menu, or a temporary glitch with your source device. Taking a moment to clean the tips or test them with another device usually resolves this quickly and gets your audio back to a balanced, high-quality level. If the steps didn't work, please contact our customer support for further assistance. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
10/10 earbud
on September 7, 2026
Posted by: breezyruns
best earbuds i've ever had. i run and rock climb in them. great sound and quality. accidentally put them through the wash and they survived
Written by a customer while visiting jbl.com
Customer Rating
5
Great second time around
on August 18, 2026
Posted by: Azazele
from Franklin P
This customer did not provide a text review.
Written by a customer while visiting jbl.com
Customer Rating
3
Earpieces is too small
on August 15, 2026
Posted by: Endurance rush
I purchased these endurance rush 2 rear buds last month and although the sound is great; the earbuds won't stay in my ears. I have swapped through all the earpieces, changed the earlobe piece but I'm not about to run with them In my ears.
Response from jbl.comBy Customer Support, August 16, 2026
In order for our JBL Endurance Race 2 to fit in your ears, you must create a tight seal within your ear canal. Angle the eartip slightly downward to make it easier to insert into your ear canal. Gently twist the earbud to fit it securely into the shape of your ear. Continue adjusting the earbud into your ear canal to achieve the best seal and secure fit. It is also best to try this with all of the provided eartip sizes, until you find the one that accomplishes this most easily. You may contact our customer support for further assistance. https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound & a cool royal blue color
on June 24, 2026
Posted by: Tikki
I've gone thru several earbuds & Finally I found the perfect one for running in the hot Florida weather without worrying of them falling off because of sweat.5 starts!!
Written by a customer while visiting jbl.com
Customer Rating
5
Great headphones
on June 11, 2026
Posted by: Bethanymonster
I have had these a couple months now and love them. They actually stay in your ear while moving; I completed a half marathon without even thinking about it. About a week ago, they went through the washer and dryer by accident and work exactly the same. Fantastic!
Written by a customer while visiting jbl.com
Customer Rating
3
Disconnects Bluetooth
on June 4, 2026
Posted by: Hhhm
The charge lasts for a time, they stay in ear perfectly, if it weren't for the fact that they dont keep connected, they would be perfect. About every hour or 2 they disconnect from Bluetooth and reconnect 1 minute or so later if I dont push for it to connect faster
Written by a customer while visiting jbl.com