Customer reviews from jbl.com
JBL - Endurance Race 2 - Purple
Average customer rating
3.7
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
26
4 Stars
14
3 Stars
8
2 Stars
7
1 Star
7
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Endurance Race 2 - Purple
Customer Rating
3
Good sounds but wouldn’t recommend for safety reas
on May 23, 2026
Posted by: Milton A
I had bought these a month ago and today 5/23/2026 I tried to charge them so I left them charging for 10 mins to use them a bit saw the charger and the case with the buds in it all melted
Response from jbl.comBy Customer Support, May 24, 2026
Thank you for bringing this to our attention. We understand how important this is for you and we would like to know more about your concern. Please expect an email from our customer support for further assistance. We look forward to your reply.
Written by a customer while visiting jbl.com
Customer Rating
2
Good Sound, But a Step Back From the Original
on May 13, 2026
Posted by: MantisToboggan
Although I enjoy the sound quality and battery life, I think the first version of these headphones was far superior. These do feel lighter than the previous version, which is nice, but the seal on the earbuds is not as tight, so sound leaks out more easily.
The biggest flaw is that the left earbud disconnects randomly—especially in the middle of a run—and the only way to fix it is to place it back in the case and reconnect it.
If these issues were resolved, this would have been a great step forward. Unfortunately, I believe these headphones took two steps back.
Response from jbl.comBy Customer Support, May 15, 2026
Thanks for bringing this to our attention. Bluetooth performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your JBL Endurance Race, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the speaker on your device and initiate a reset. To reset your unit, first make sure that the earbuds are not charging, tap both buds' sensor twice and hold it on the third tap for more than 5 seconds. Reset will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. Lastly, try to connect the earbuds to a different device to determine if the issue lies with the earbuds or the initial device you paired them with. If you need more help, please contact us our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
disappointing "ear lock" design
on May 11, 2026
Posted by: JBL earnbuds review
from Milwaukee, WI
My wife bought these for me knowing I was looking for something to use while running or lifting weights that wouldn't come loose. I dont like the bulky headsets, and these airbuds are positioned as a wireless. option that "locks in" to your ear for stability. Unfortunately I have found that any kind of movement just rattles them loose. I am frequently picking them up off the gym floor or from the street when on a run. Any little tilt of the head causes them to come out of position. Maybe it is the shape or size of my ears but I've tried switching out the 3 different sized rubber pads and it never made any difference. Just fluff. They are more of a distraction than anything, as I am constantly readjusting them or trying to prevent them from falling out in the middle of a set. Even today all I did was a brisk walk and they need so much attention. I'm fed up. Pretty disappointing, as I do otherwise respect the brand for sound quality and durability. The sound quality is fine but as far as functionality and practicality for an athletic user, these are a no-go.
Response from jbl.comBy Customer Support, May 12, 2026
Thanks for sharing your feedback on our JBL Endurance Race 2 TWS. You can create a tight seal by inserting the eartip at a slight downward angle, gently twisting the earbud to match the shape of your ear, and continuing to twist until it feels secure. Try this with each of the included eartip sizes to find the best fit. After a few attempts, the process becomes quick and easy each time you put them on. We'll also make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
2
Do not recommend
on May 5, 2026
Posted by: MusicLife
I bought these headphones a couple months ago and while the sound quality is great and they stay in my ears for even the hard workouts the DO NOT shut off and stay off. They say "power off" when i turn them off and then the second they are back in the case they turn right back on. I cannot even walk past my gym bag they stay in without them connecting to my phone this causes great annoyance especially when on phone calls. The fact that they dont turn off basically ever also means the battery does not stay charged at all. It is ridiculous. I would not recommend this model and I regret purchasing this model myself. I have had other JBL brand headphones and they do not have this issue. Go with a different model.
Response from jbl.comBy Customer Support, May 5, 2026
Thanks for bringing this to our attention. It appears the earbuds may be losing contact with the charging pins, causing them to turn on while inside the case. We recommend cleaning the charging pins and contact points with a cotton swab and a small amount of rubbing alcohol to remove any dirt or debris. If the issue persists after troubleshooting, please contact us directly to file a warranty claim here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
2
good sound quality, terrible noise cancelling
on April 25, 2026
Posted by: leafy
Got these a couple months ago. The sound quality is great, they fit comfortably, and they last an incredibly long time. However, the noise cancelling is terrible. it crisps up outside noise, and sometimes makes it louder to the point it hurts my ears even if Ambient Aware isn’t active. I can still hear through the noise cancelling really clearly, but i’m unsure if I just got a faulty pair.
Response from jbl.comBy Customer Support, April 26, 2026
We appreciate your feedback with our JBL Endurance Race 2. Please ensure you have an airtight seal by angling the earbud downward and gently twisting it into place. We also recommend trying all the included ear tip sizes to find the best fit, as achieving a proper seal significantly improves noise cancellation. Additionally, it is not normal for outside noise to become louder when Ambient Aware is turned off. Please try performing a factory reset. Take both earbuds out. Make sure that they are not connected to any Bluetooth devices. Press either the left or right earbud two (2) times, then hold it on the third tap for 5 seconds. Once done, put both earbuds back inside the charging case for 10 seconds while the lid is closed, and try pairing them again with your device to see if it fixes the issue. If you need further assistance, please contact us directly here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
great product
on April 24, 2026
Posted by: headphones jbl
nice ear buds the noise canceling works well i can hear my music when i mow, the sound quality is good, and they don't bother my ears when i wear them for long periods.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Buy!
on April 18, 2026
Posted by: Dell8
Color is beautiful in person sound quality impeccable highly recommend and look forward to purchasing more items in the future.
Written by a customer while visiting jbl.com
Customer Rating
4
Great update
on April 4, 2026
Posted by: Bobdjeidbrbrkxkdb
This is my third set of this type of headphones and each new pair gets better. These stay in my ear solidly while running and swimming. These ambient and voice modes are perfect for racing-I can hear both my music and what’s happening around me. For treadmill sessions or cross training, I have put on the noise canceling feature and turn up the volume-the sound is great. I do wish they lasted longer, I end up buying one pair every years or so because they stop charging.
Written by a customer while visiting jbl.com