Customer reviews from Sun Beam
Sunbeam - Twin Size Electric Water Resistant Heated Mattress Pad with Dial Controller - White
Average customer rating
2.4
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
7
4 Stars
2
3 Stars
1
2 Stars
2
1 Star
16
36%of customers recommend this product.
(
10 out of
28)
Customer Reviews for Sunbeam - Twin Size Electric Water Resistant Heated Mattress Pad with Dial Controller - White
Customer Rating
1
Short Life
on November 20, 2021
Posted by: ImCold
We bought this product back in late January 2021, used it for a couple months until spring. We then just recently put it back on the bed to use it again for fall/winter. It worked for only a few weeks before the right side completely stopped working. The light turns on, but the heat does not. We've checked the connections with no change in performance.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® , Consumer Care, November 26, 2021
Thank you for contacting the Sunbeam® brand. We appreciate your time reaching out and giving us your honest feedback and experience about the Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller.
We are sorry to hear that your heated throw is not working properly. That is not the experience that we want you to have. We know how important the bedding product is with you since winter is just around the corner. No worries, we are here to help.
If your bedding’s controllers are having issues or if your heated throw is not getting warm enough, it could be because the unit is not getting enough power or there’s an internal error found. A blanket, mattress pad or heated throw will not heat for the following reasons:
1. Bedding product is plugged into an extension cord and plugged into a direct wall outlet.
2. Bedding product wasn't plugged in properly.
3. The 10 hour auto-off activated (some models)
4. Temperature control was not turned to the highest setting and adjusted for personal comfort.
5. Dual control blanket controls are operating on the wrong sides.
6. Make sure control isn't in the off position.
Also check if there's physical damage on its cord. If there's none, please try to perform the troubleshooting steps below in case your bedding is still turning on.
1. Turn the blanket control to the ""Off"" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete.
3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
4. Turn control to “HI” and wait 5-7 minutes.
If the steps above are not followed in order, the bedding product will not properly reset.
If these measures won't work and the problem still persists, take note that our heated beddings have a 5 year limited warranty, if you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.sunbeam.com/support/contact-us
Have a nice day!
We are sorry to hear that your heated throw is not working properly. That is not the experience that we want you to have. We know how important the bedding product is with you since winter is just around the corner. No worries, we are here to help.
If your bedding’s controllers are having issues or if your heated throw is not getting warm enough, it could be because the unit is not getting enough power or there’s an internal error found. A blanket, mattress pad or heated throw will not heat for the following reasons:
1. Bedding product is plugged into an extension cord and plugged into a direct wall outlet.
2. Bedding product wasn't plugged in properly.
3. The 10 hour auto-off activated (some models)
4. Temperature control was not turned to the highest setting and adjusted for personal comfort.
5. Dual control blanket controls are operating on the wrong sides.
6. Make sure control isn't in the off position.
Also check if there's physical damage on its cord. If there's none, please try to perform the troubleshooting steps below in case your bedding is still turning on.
1. Turn the blanket control to the ""Off"" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete.
3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
4. Turn control to “HI” and wait 5-7 minutes.
If the steps above are not followed in order, the bedding product will not properly reset.
If these measures won't work and the problem still persists, take note that our heated beddings have a 5 year limited warranty, if you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.sunbeam.com/support/contact-us
Have a nice day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Poor heat and blinking controls
on March 10, 2022
Posted by: SCDF
from Red Deer Alberta
Gender:Female
I got this for Christmas 2022. Used it once and it didn’t heat up very well, unplugged it and forgot about it not being plugged in. Needed up with COVID and plugged it back it for extra warmth at night but to my disappointment it didn’t heat up at all and the controllers blink non stop. I literally used it twice and it didn’t work very good the first time and didn’t work at all the second. Looks like I’m going to have to cuddle the cats for warmth because this product sure doesn’t supply it
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, March 14, 2022
Thank you for contacting the Sunbeam® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. We are sorry to hear that it's not working and with blinking controls. Our products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. To remedy this issue, please try the troubleshooting steps below.
1. Unplug the unit from the wall outlet and on the bedding itself.
2. Let it rest for 2-3 minutes.
3. Press and hold the on and off button for 10 seconds and plug it back
in on the wall outlet while you are pressing the button.
If that basic troubleshooting did not work please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
1. Unplug the unit from the wall outlet and on the bedding itself.
2. Let it rest for 2-3 minutes.
3. Press and hold the on and off button for 10 seconds and plug it back
in on the wall outlet while you are pressing the button.
If that basic troubleshooting did not work please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Not what I expected from Sunbeam!
on March 14, 2022
Posted by: TammyReedy7
from Spokane,WA
Gender:Female
This Sunbeam Non-Woven Heated Mattress Pad with dual Dial Controller has failed me from only using it 2 times.It stopped heating up and the controls started blinking on my second time using it.So disappointed with it.I did everything that I was suppose to and to no avail I stopped using it.I would appreciate a refund for my Heated Mattress Pad.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, March 15, 2022
Thank you for contacting the Sunbeam® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. We are sorry to hear that it's not working and with blinking controls. Our products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. To remedy this issue, please try the troubleshooting steps below.
1. Unplug the unit from the wall outlet and on the bedding itself.
2. Let it rest for 2-3 minutes.
3. Press and hold the on and off button for 10 seconds and plug it back
in on the wall outlet while you are pressing the button.
If that basic troubleshooting did not work please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
1. Unplug the unit from the wall outlet and on the bedding itself.
2. Let it rest for 2-3 minutes.
3. Press and hold the on and off button for 10 seconds and plug it back
in on the wall outlet while you are pressing the button.
If that basic troubleshooting did not work please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting Sun Beam
Customer Rating
1
They're guarantee is not 100%
on March 22, 2022
Posted by: Mad22
from Atlanta Georgia
I purchased a double control for his and hers back in January of 2021 Sunbeam didn't replaced my heating pad. Now there offering this with bad review's
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, March 23, 2022
Thank you for contacting the Sunbeam® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Sunbeam Non-Woven Heated Pad. Our products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting Sun Beam