Customer reviews from Sun Beam
Sunbeam - Twin Size Electric Water Resistant Heated Mattress Pad with Dial Controller - White
Average customer rating
2.4
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
7
4 Stars
2
3 Stars
1
2 Stars
2
1 Star
16
36%of customers recommend this product.
(
10 out of
28)
Customer Reviews for Sunbeam - Twin Size Electric Water Resistant Heated Mattress Pad with Dial Controller - White
Customer Rating
2
Quit working after 2 weeks. Lights blinking
on December 30, 2020
Posted by: JimR
from Wisconsin
Gender:Male
We’ve had Sunbeam heated mattress pads for many years for several beds. Recently bought this one for our son’s queen bed for when he came home from college. It worked well for about a week then the lights on both controllers started blinking and no heat developed. Only way to stop blinking was to unplug the unit.
Tried unplugging and reconnecting on both ends but nothing has helped this.
My father worked for Sunbeam for 40 years and we have always used their appliances and products for their quality and dependability. I am very disappointed with this problem as I see others have had similar experience.
Tried unplugging and reconnecting on both ends but nothing has helped this.
My father worked for Sunbeam for 40 years and we have always used their appliances and products for their quality and dependability. I am very disappointed with this problem as I see others have had similar experience.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , January 4, 2021
We are sorry to hear that your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller stopped heating and that the reset did not work. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at sunbeamconsumercare@newellco.com. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Problems from the start!
on February 26, 2021
Posted by: terrym
from Minnesota
Gender:Female
From the very first night that we put the mattress pad on the bed, we were having the same issues that many others have written about. The heat level was not all that great, and the controls wouldn't turn off with the on/off button and continued to flash unless the power cord was unplugged. I tried all the suggestions I could find from unplugging the mattress from the bed & outlet to start the process over again to trying in two different wall outlets instead of to a power strip. None of those things helped. Now I have it totally disconnected from use. What do I do now? The product has barely been used, it is paid for, and it is not working.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , March 1, 2021
We are sorry to hear that the heat level of our Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller does not satisfy you and the controller does not turn off. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a very positive one and please call us at 1-(800) 458-8407. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
must be a defect!
on January 12, 2019
Posted by: cleanfreak
from R.I.
After about 2 years my controls started blinking and wasn't warming. You had to unplug it from the wall to get it to stop. I unplugged it from the bottom and plugged it back in and it stays on but only mildly warm on number 9! Three other people said the same thing on this site under questions and answers. Not a cheap item to buy either. My daughter bought mine.I would not recommend this one!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, October 2, 2019
We apologize for the inconvenience the mattress pad has caused to you. Here at Sunbeam, we make our products with the highest quality materials and we expect them to last. Please allow us to turn this experience around and give us a call at our toll-free number 1-(800) 892-7684. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
5
This is the Best Heated Mattress Pad!
on July 5, 2019
Posted by: Marley
from Bryson City, North Carolina
Gender:Female
[This review was collected as part of a promotion.] I bought three of these heated Mattress Pads in the past few months. I couldn't be happier. I bought two fro another company and they went to shreds when I washed them on delicate. Sunbeam has phenominal products. My mother received a Sunbeam waffle iron for my baby shower 68 years ago. She left it to me, my family gets the best Waffles Every Sunday morning, Cfan't day enough about Sunbeam!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 8, 2021
We thank you for purchasing our Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
4
electric heated mattress pad
on July 5, 2019
Posted by: rred
from Jersey City
Gender:Female
[This review was collected as part of a promotion.] when it works it's great. Takes long to warm up. Only works for 1-2 winters
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 11, 2021
We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
Written by a customer while visiting Sun Beam
Customer Rating
1
Doesn't work at first use!
on October 19, 2019
Posted by: Cheryl LWT
from Wisconsin
Gender:Female
I bought this at the end of last winter for use this year. I just put it on and plugged it in. The controls are flashing, the bed never warmed. I unplugged it an plugged it back in, still flashing. I unplugged the power from the pad, plugged that back in. Still flashing. It doesn't allow me to turn it off. HAVE NEVER USED IT! This is terrible.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, October 22, 2019
We apologize for the inconvenience the mattress pad has caused to you. Here at Sunbeam, we make our products with the highest quality materials and we expect them to last. Please allow us to turn this experience around and give us a call at our toll-free number 1-(800) 892-7684. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
4
Must Have
on October 16, 2020
Posted by: OBXTURTLE
from Powhatan Va
Gender:Male
I love this product, yes I have had to buy 3 times over the last ten years. Buti get excited each time. The comfort of this product is amazing. Once you've found your setting, getting into your preheated bed every night is so worth the replacement cost. I always thought it would be to hot for my liking. But my setting is 3.5 out of 10. Look forward every fall to putting it back on the mattress. Never had an issue with the controller I've read so much about. We get a couple of years out of it and then get a new one !!!
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Consumer Care Department, November 6, 2020
Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. We will also take note of your comment about its comfort. Thanks for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
1
Poor Continuing Controller Problem
on May 3, 2021
Posted by: disgusted customer
from Mechanicsville VA
Gender:Female
This heated mattress pad (king) was purchased in late March 2021 to replace another brand that had quit heating after 10 years.
Put on mattress 5/3/2021 for 1st time - controller will only blink even after being unplugged from wall and pad itself; tried moving to another wall plug. This seems to be a continuing problem with Sunbeam. Only dual control mattress pad I've owned that used only 1 wall and mattress plug: very odd from such a large company, could this be part of the problem with all the blinking controls. Just provide true dual controls for queen, king, and cal. king sizes.
Put on mattress 5/3/2021 for 1st time - controller will only blink even after being unplugged from wall and pad itself; tried moving to another wall plug. This seems to be a continuing problem with Sunbeam. Only dual control mattress pad I've owned that used only 1 wall and mattress plug: very odd from such a large company, could this be part of the problem with all the blinking controls. Just provide true dual controls for queen, king, and cal. king sizes.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , May 4, 2021
Thank you for contacting Sunbeam®! We are sorry to hear that your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller keeps flashing. The flashing control is caused by the cord not tightly connected to the pad. Kindly make sure that the connection is not loose and not plugged into an extension wire to prevent the control from flashing.
Written by a customer while visiting Sun Beam