Customer reviews from Sun Beam
Sunbeam - Twin Size Electric Water Resistant Heated Mattress Pad with Dial Controller - White
Average customer rating
2.4
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
7
4 Stars
2
3 Stars
1
2 Stars
2
1 Star
16
36%of customers recommend this product.
(
10 out of
28)
Customer Reviews for Sunbeam - Twin Size Electric Water Resistant Heated Mattress Pad with Dial Controller - White
Customer Rating
1
Very disappointed
on June 13, 2020
Posted by: Melissa 110
from Springfield, MO
Gender:Female
I have been suffering with insomnia and now a pinched nerve in my neck. Ordered to help both. Was very disappointed when it didn’t work. The lights blink on controllers and never heat up. I was so excited about the sale price and wanting relief so bad that I didn’t check reviews which shows similar results.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Consumer Care, June 15, 2020
Thank you for taking the time to share your review. We are truly sorry that the heated blanket that you received did not function as promised. Our Sunbeam products are made with the highest quality materials and we expect them to last.
We recommend to please try these troubleshooting steps for your heated blanket:
1. Fold the heated blanket, heated mattress pad, or warming throw 3 times over.
2. Make sure the control cord is connected to the module and then plug the power cord into an outlet.
3. Turn on your heated product, then turn the control to the highest setting and wait for 5 to 7 minutes.
4. Put your hand between the folds and you should feel the blanket/ mattress pad/throw warming up.
Caution: DO NOT continue the test for more than 7 minutes. DO NOT attempt to make any internal adjustments to this appliance.
If you have tried all of the solutions above and the heated product still doesn't work, stop using it immediately, disconnect the power cord and please contact us through chat and/or email on this site or you can give us a call at 1-800-892-7684 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9 am-5 pm, EST. We look forward to assisting you.
We recommend to please try these troubleshooting steps for your heated blanket:
1. Fold the heated blanket, heated mattress pad, or warming throw 3 times over.
2. Make sure the control cord is connected to the module and then plug the power cord into an outlet.
3. Turn on your heated product, then turn the control to the highest setting and wait for 5 to 7 minutes.
4. Put your hand between the folds and you should feel the blanket/ mattress pad/throw warming up.
Caution: DO NOT continue the test for more than 7 minutes. DO NOT attempt to make any internal adjustments to this appliance.
If you have tried all of the solutions above and the heated product still doesn't work, stop using it immediately, disconnect the power cord and please contact us through chat and/or email on this site or you can give us a call at 1-800-892-7684 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9 am-5 pm, EST. We look forward to assisting you.
Written by a customer while visiting Sun Beam
Customer Rating
1
Didn’t work straight out of the box
on December 2, 2020
Posted by: KateW
from Yorba Linda Ca
Gender:Female
Bought Matress pad on line - arrived yesterday - put it on bed last night. Plugged it it in and it doesn’t heat up. The controllers continually flash, have unplugged them several times and they still flash.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , December 8, 2020
This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-892-7684. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
It won’t heat
on December 11, 2020
Posted by: Ladygray
from Florida
Gender:Female
I just purchased this and placed it on my queen size bed. It won’t heat and the on off button won’t stop blinking!
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , December 11, 2020
We are sorry to hear that your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller keeps blinking. There are several causes to a flashing control or a control displaying "FF, F1, or F2":
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To fix this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
If these troubleshooting tips are not successful, please contact us back by calling 1-800-892-7684.
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To fix this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
If these troubleshooting tips are not successful, please contact us back by calling 1-800-892-7684.
Written by a customer while visiting Sun Beam
Customer Rating
1
No Instructions — Won’t Heat.
on December 16, 2020
Posted by: Russ75
from Hilton Head Island, SC
Gender:Male
There are no instructions included with the product. For example, which controller goes on which side? What does in mean when the on/off button blinks? Is thus good or bad? I turned one side to “10” for over 30 minutes. So far, no heat either side. What do you do whfn it doesn’t heat? How can you sell a product with no use instructions?
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , December 17, 2020
We are sorry to hear that your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller won't heat up. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-892-7684. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Won't stop blinking
on February 19, 2021
Posted by: Coldness
from San Ramon, CA.
Gender:Female
I just opened my box 10 minutes ago 1 side gets hot the other side keeps blinking and doesn't get hot.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, February 22, 2021
We sincerely apologize if you're having difficulties with your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. If the control on the heated product is removable, first unplug the unit from the wall, then disconnect and reconnect the cord from the product. Then replug it to the power source.
If not successful, please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch.
We look forward assisting you.
If not successful, please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch.
We look forward assisting you.
Written by a customer while visiting Sun Beam
Customer Rating
1
Flashing controller and will not turn off
on February 26, 2021
Posted by: Nurse1122
from Cleveland, TN
Gender:Female
I bought this for my 92 year old mother It worked for a couple weeks and then started flashing and will not turn off without unplugging. She is afraid to use it now. VERY VERY disappointed!!!! What should have been an easy way to assure her warmth at night now she fears it could be a fire hazard while she sleep due to malfunction Sad
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
2
Not a good value
on August 15, 2021
Posted by: Cristina73
from Atlanta, IL
Gender:Female
I bought this less than a year ago. I had problems with blinking lights on one controller but I would unplug and plug it back in and that seemed to reset until a few weeks ago when it stopped working. I have heat on one side and not the other and I have tried everything, including unplugging it directly from the mattress and leaving it unplugged directly from the surge protector. Not a good return on my investment at all.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, August 17, 2021
Thank you for contacting Sunbeam®! We appreciate you bringing this to our attention and we are sorry that our Sunbeam® Sunbeam® Non-Woven Heated Mattress Pad isn't heating properly.
We will make sure that our design and production team are made aware of your feedback.
We believe that this concern is covered by the wonderful warranty that your product may have. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. We hope this helps!
We will make sure that our design and production team are made aware of your feedback.
We believe that this concern is covered by the wonderful warranty that your product may have. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. We hope this helps!
Written by a customer while visiting Sun Beam
Customer Rating
5
Great Features
on October 21, 2021
Posted by: Julita
from Montreal, Canada
Gender:Male
This is our third Dual Control Matteress Pad which we rave about besides enjoying it. At the end of the last winter we stored the same and when we reinstalled it last week to use it as the weather sure is changing fast the two controls just blink, attempted unplugging and replugging, one at time and both together with no success
I would recommend this to a friend!
Written by a customer while visiting Sun Beam